HappyCo Outage History

HappyCo is up right now

Pingoru has recorded 51 incidents for HappyCo: 30 in the last 12 months and 7 in the last 90 days.

Source: status.happyco.com

51incidents recorded
30last 12 months
7last 90 days
9 hourstypical duration
Incidents per month
0510AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking HappyCo in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026429 of 720 (4%)
May 202611 of 744 (0%)
June 2026227 of 720 (4%)
July 2026918 of 744 (2%)
August 202611 of 744 (0%)
September 2026124 of 720 (3%)
October 202600 of 522 (0%)

Incidents, newest first

Notice September 14, 2026 Property Score and Asset Management Capital Project Sync delay 1d Management Portal and Report Access, Integrations

Started Sep 14, 2026, 06:33 PM UTC· resolved Sep 15, 2026, 06:33 PM UTC

  1. resolved Sep 14, 2026, 06:33 PM UTC

    Yesterday’s maintenance changed a configuration that delayed Property Score updates and Asset Management Capital Projects syncing with Yardi for 24 hours. The configuration has been corrected, and all data is synchronizing normally.

Read the full incident report →

Major August 9, 2026 Call Complete Outage 31m HappyCo Website

Started Aug 09, 2026, 01:51 AM UTC· resolved Aug 09, 2026, 02:22 AM UTC

  1. investigating Aug 09, 2026, 01:51 AM UTC

    We are currently investigating the issue.

  2. monitoring Aug 09, 2026, 02:18 AM UTC

    A fix has been implemented and we are monitoring results.

  3. resolved Aug 09, 2026, 02:22 AM UTC

    This incident is resolved.

Read the full incident report →

Minor July 31, 2026 Slow Application Response Times 1h 48m Management Portal and Report Access

Started Jul 31, 2026, 09:17 PM UTC· resolved Jul 31, 2026, 11:05 PM UTC

  1. investigating Jul 31, 2026, 09:17 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 31, 2026, 09:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 31, 2026, 11:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 30, 2026 Insights unavailable 14m Happy Insights

Started Jul 30, 2026, 07:47 AM UTC· resolved Jul 30, 2026, 08:02 AM UTC

  1. investigating Jul 30, 2026, 07:47 AM UTC

    Our insights provider is experiencing an outage and unable to display insights at this time. No other services are affected. We are investigating the cause with them.

  2. resolved Jul 30, 2026, 08:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 29, 2026 Slower than Average Application Response Times 2h 20m Management Portal and Report Access

Started Jul 29, 2026, 03:40 PM UTC· resolved Jul 29, 2026, 06:00 PM UTC

  1. investigating Jul 29, 2026, 03:40 PM UTC

    We are currently investigating this issue.

  2. identified Jul 29, 2026, 04:03 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 29, 2026, 04:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 29, 2026, 06:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 28, 2026 Degraded Application Performance 5h 10m Management Portal and Report Access

Started Jul 28, 2026, 08:14 PM UTC· resolved Jul 29, 2026, 01:25 AM UTC

  1. investigating Jul 28, 2026, 08:14 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 28, 2026, 08:46 PM UTC

    We're continuing to investigate performance.

  3. monitoring Jul 28, 2026, 08:57 PM UTC

    We've implemented a fix and are currently monitoring.

  4. resolved Jul 29, 2026, 01:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 27, 2026 Slower than Normal Application Response Times 41m Management Portal and Report Access

Started Jul 27, 2026, 08:32 PM UTC· resolved Jul 27, 2026, 09:14 PM UTC

  1. investigating Jul 27, 2026, 08:32 PM UTC

    We are currently investigating this issue.

  2. identified Jul 27, 2026, 08:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 27, 2026, 09:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 20, 2026 Investigating missing projects 4h 39m Management Portal and Report Access

Started Jul 20, 2026, 07:29 PM UTC· resolved Jul 21, 2026, 12:08 AM UTC

  1. investigating Jul 20, 2026, 07:29 PM UTC

    We are currently investigating reports of projects not being visible.

  2. monitoring Jul 20, 2026, 07:40 PM UTC

    This incident has been resolved and we're monitoring.

  3. resolved Jul 21, 2026, 12:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 20, 2026 Increased Application Errors within Happy Property 46m Management Portal and Report Access

Started Jul 20, 2026, 04:02 PM UTC· resolved Jul 20, 2026, 04:49 PM UTC

  1. investigating Jul 20, 2026, 04:02 PM UTC

    We are seeing elevated errors and are investigating

  2. monitoring Jul 20, 2026, 04:15 PM UTC

    We've applied a fix that looks to have resolved application errors and are currently monitoring

  3. resolved Jul 20, 2026, 04:49 PM UTC

    We've confirmed this incident is resolved.

Read the full incident report →

Critical July 16, 2026 Users unable to login 26m Management Portal and Report Access

Started Jul 16, 2026, 09:33 AM UTC· resolved Jul 16, 2026, 10:00 AM UTC

  1. investigating Jul 16, 2026, 09:33 AM UTC

    Some users are currently unable to login to HappyCo via the Web and the Mobile App.

  2. investigating Jul 16, 2026, 09:34 AM UTC

    We are continuing to investigate this issue.

  3. identified Jul 16, 2026, 09:47 AM UTC

    We have traced the issue to one of our partners and they are working to resolve the issue.

  4. monitoring Jul 16, 2026, 09:52 AM UTC

    The ability to login has been restored and we are continuing to monitor.

  5. resolved Jul 16, 2026, 10:00 AM UTC

    This incident has been resolved and users are able to login again.

Read the full incident report →

Minor July 3, 2026 Increased error rates in Call Management 1h 18m Management Portal and Report Access

Started Jul 03, 2026, 05:24 AM UTC· resolved Jul 03, 2026, 06:43 AM UTC

  1. investigating Jul 03, 2026, 05:24 AM UTC

    We are investigating reports of increased error rates in our Call Management product.

  2. investigating Jul 03, 2026, 06:17 AM UTC

    We are continuing to investigate the issue - Calls and IVRs appear to be unaffected.

  3. resolved Jul 03, 2026, 06:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 4, 2026 Slower-than-expected Report Generation 4h 8m Management Portal and Report Access

Started Jun 04, 2026, 04:23 PM UTC· resolved Jun 04, 2026, 08:32 PM UTC

  1. investigating Jun 04, 2026, 04:23 PM UTC

    We're currently seeing slower-than-expected report generation and are investigating the issue.

  2. monitoring Jun 04, 2026, 05:46 PM UTC

    We've identified and implemented a fix to resolve slow report generation and will continue monitoring

  3. resolved Jun 04, 2026, 08:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 2, 2026 Intermittent issues with report generation 22h 28m Management Portal and Report Access

Started Jun 02, 2026, 11:33 PM UTC· resolved Jun 03, 2026, 10:01 PM UTC

  1. investigating Jun 02, 2026, 11:33 PM UTC

    Some customers are experiencing intermittent issues with generating inspection reports. Our team is investigating.

  2. investigating Jun 03, 2026, 12:18 AM UTC

    We're continuing to investigate

  3. investigating Jun 03, 2026, 12:59 AM UTC

    We're continuing our investigation

  4. identified Jun 03, 2026, 02:56 AM UTC

    The issue has been identified and our team is working on a fix.

  5. identified Jun 03, 2026, 07:07 AM UTC

    Our engineering team is continuing to work on a fix.

  6. identified Jun 03, 2026, 10:47 AM UTC

    We have confirmed reports are generating successfully but a subset are delayed. Our engineering team is working to address these slowdowns.

  7. monitoring Jun 03, 2026, 02:41 PM UTC

    We have introduced a series of performance improvements and are seeing report time generation consistently under 1min for the majority of reports. We will continue to monitor throughout the day.

  8. resolved Jun 03, 2026, 10:01 PM UTC

    We've monitored throughout June 3, 2026 and are seeing successful report generation with over 97% completing in under 60s, with more than 99.5% completing under one hour.

Read the full incident report →

Major May 8, 2026 Errors with incoming calls reporting busy in Call Complete. 1h 15m HappyCo Website

Started May 08, 2026, 09:32 PM UTC· resolved May 08, 2026, 10:47 PM UTC

  1. investigating May 08, 2026, 09:32 PM UTC

    We are experiencing intermittent failures with our IVR infrastructure resulting in user busy signals in Call Complete.

  2. identified May 08, 2026, 09:47 PM UTC

    The issue has been identified and a fix is being deployed.

  3. monitoring May 08, 2026, 10:18 PM UTC

    Services are restored and we are monitoring.

  4. resolved May 08, 2026, 10:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 8, 2026 Some users unable to login 1h 12m Management Portal and Report Access

Started Apr 08, 2026, 11:10 PM UTC· resolved Apr 09, 2026, 12:23 AM UTC

  1. investigating Apr 08, 2026, 11:10 PM UTC

    We're currently investigating reports of users being unable to login

  2. monitoring Apr 08, 2026, 11:57 PM UTC

    We've implemented a fix and are monitoring.

  3. resolved Apr 09, 2026, 12:23 AM UTC

    This has been resolved now.

Read the full incident report →

Minor April 8, 2026 Users unable to access management portal 1h 39m Management Portal and Report Access

Started Apr 08, 2026, 07:24 PM UTC· resolved Apr 08, 2026, 09:03 PM UTC

  1. investigating Apr 08, 2026, 07:24 PM UTC

    We are currently investigating users being unable to login.

  2. monitoring Apr 08, 2026, 07:32 PM UTC

    A fix has been implemented and we're monitoring.

  3. resolved Apr 08, 2026, 09:03 PM UTC

    This has been resolved.

Read the full incident report →

Major April 8, 2026 Partial Outage within Subdomain 9m Management Portal and Report Access

Started Apr 08, 2026, 04:16 PM UTC· resolved Apr 08, 2026, 04:25 PM UTC

  1. investigating Apr 08, 2026, 04:16 PM UTC

    We are currently investigating a partial outage within one of our applications that supports our accounts application that's causing a subset of requests to fail

  2. identified Apr 08, 2026, 04:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 08, 2026, 04:25 PM UTC

    We've identified and resolved the outage; all systems are now operational

Read the full incident report →

Minor April 7, 2026 Degraded performance downloading reports or completing inspections 1d 1h Management Portal and Report Access

Started Apr 07, 2026, 04:37 AM UTC· resolved Apr 08, 2026, 06:12 AM UTC

  1. investigating Apr 07, 2026, 04:37 AM UTC

    On 31 March 2026, between approximately 5:00 PM and midnight UTC (1:00 PM – 8:00 PM EST), customers experienced degraded performance across Happy Property. We are aware of the impact this caused and are actively investigating. Ongoing intermittent issues have been reported in: - Report downloads failing or not completing - Errors when completing inspections - General slowness and intermittent failures across the platform Our engineering team is investigating the root cause. We will provide updates as our investigation progresses.

  2. monitoring Apr 07, 2026, 10:44 PM UTC

    We’ve implemented changes and are seeing improvements in success rates for affected actions.

  3. resolved Apr 08, 2026, 06:12 AM UTC

    Success rates are returning to normal across all services.

Read the full incident report →

Minor March 4, 2026 Duplicate Yardi Work Orders 5d 2h Management Portal and Report Access, Integrations, Happy Force

Started Mar 04, 2026, 07:16 PM UTC· resolved Mar 09, 2026, 09:18 PM UTC

  1. investigating Mar 04, 2026, 07:16 PM UTC

    We see a rise in duplicate work orders from the Yardi property management service today. We’re working with the Yardi team to identify and fix the problem.

  2. monitoring Mar 05, 2026, 07:58 PM UTC

    The rate of duplicate work orders has dropped. We're continuing to work with the Yardi team to monitor.

  3. resolved Mar 09, 2026, 09:18 PM UTC

    Work order import operations are restored to expected levels. We are working with Yardi to understand the root cause of the issue.

Read the full incident report →

Notice March 3, 2026 Unable to login or make changes in Happy Property –

Started Mar 03, 2026, 01:00 AM UTC· resolved Mar 03, 2026, 01:00 AM UTC

  1. resolved Mar 03, 2026, 02:41 AM UTC

    We became aware of availability issues during rollout of a core service. The issue was identified with proactive monitoring and full service restored within 16 minutes.

Read the full incident report →

Minor February 27, 2026 Intermittent slow page loads 5h Management Portal and Report Access

Started Feb 27, 2026, 05:52 PM UTC· resolved Feb 27, 2026, 10:52 PM UTC

  1. investigating Feb 27, 2026, 05:52 PM UTC

    We are currently experiencing intermittent slow page loads and are investigating.

  2. investigating Feb 27, 2026, 06:48 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 27, 2026, 07:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 27, 2026, 10:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 13, 2026 2.13.0 App Users Unable to Download Some Inspections and Work Orders 1d 1h Mobile Sync

Started Feb 13, 2026, 11:15 PM UTC· resolved Feb 15, 2026, 12:28 AM UTC

  1. investigating Feb 13, 2026, 11:15 PM UTC

    We are currently investigating an issue with some users not being able to download some Inspections and Work Orders to their mobile app. We are investigating the cause.

  2. identified Feb 13, 2026, 11:40 PM UTC

    We have identified the cause of the issue. Mobile users on version 2.13.0 of the Happy Property Mobile app may have difficulties viewing some unassigned Tasks and Inspections. As a workaround, you can either: - Assign the tasks or inspections to the user – refreshing the My Work screen will then download them to the device. - Use the Property tab to access and open the items directly.

  3. identified Feb 14, 2026, 01:31 AM UTC

    A fix has been released for Android users. These users should update to 2.13.1 if they are experiencing issues.

  4. identified Feb 14, 2026, 04:35 AM UTC

    Our team is continuing to work on a fix for Apple users. Please continue to utilise workarounds where needed.

  5. monitoring Feb 14, 2026, 07:22 AM UTC

    A fix has been implemented to restore the ability to download unassigned Inspections and Work Orders to user devices. There may be some degraded performance for some users which our engineers are monitoring.

  6. resolved Feb 15, 2026, 12:28 AM UTC

    This incident is resolved. Users experiencing issues should upgrade to version 2.13.1 of the Happy Property Mobile App.

Read the full incident report →

Notice February 4, 2026 New Happy Force tasks not loading 44m Happy Force

Started Feb 04, 2026, 11:15 PM UTC· resolved Feb 05, 2026, 12:00 AM UTC

  1. identified Feb 04, 2026, 11:15 PM UTC

    New Happy Force tasks are not being loaded into the system. We've identified the root cause and are working on a fix.

  2. resolved Feb 05, 2026, 12:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 25, 2026 Call Management Partial Service Degradation 1h 27m

Started Jan 25, 2026, 06:31 PM UTC· resolved Jan 25, 2026, 07:59 PM UTC

  1. investigating Jan 25, 2026, 06:31 PM UTC

    We are seeing slow application performance within the Call Management Product and are investigating. IVR functionality is NOT impacted.

  2. monitoring Jan 25, 2026, 07:05 PM UTC

    We have introduced a fix to Call Management which has addressed slow application performance. We are continuing to monitor application performance.

  3. resolved Jan 25, 2026, 07:59 PM UTC

    Call Management continues to operate normally.

Read the full incident report →

Major November 19, 2025 Call Management provisioning experiencing processing delays 3h 49m Management Portal and Report Access

Started Nov 19, 2025, 01:14 AM UTC· resolved Nov 19, 2025, 05:03 AM UTC

  1. investigating Nov 19, 2025, 01:14 AM UTC

    Newly provisioned Call Management services are not visible in the Management Portal. We are investigating the cause.

  2. investigating Nov 19, 2025, 02:12 AM UTC

    We are continuing to investigate the cause of Call Management provisioning delays.

  3. identified Nov 19, 2025, 03:02 AM UTC

    We've identified the issue and working to implement a fix.

  4. resolved Nov 19, 2025, 05:03 AM UTC

    A fix has been implemented and Call Management provisioning is operating as normal.

Read the full incident report →