HappyCo experienced a minor incident on October 7, 2025 affecting Management Portal and Report Access, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Management Portal and Report Access
Update timeline
- investigating Oct 07, 2025, 07:34 PM UTC
We are currently investigating this issue.
- investigating Oct 07, 2025, 07:34 PM UTC
We are continuing to investigate this issue.
- identified Oct 07, 2025, 08:11 PM UTC
We have identified slowness within the Tasks application due to increased database activity and are working to implement a fix.
- identified Oct 07, 2025, 08:14 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 07, 2025, 09:32 PM UTC
We have implemented a fix to improve database performance and are actively monitoring application performance. Initial measurements report a return to standard operating thresholds.
- resolved Oct 07, 2025, 10:02 PM UTC
The fix implemented properly resolved database slowness; all systems are fully operational.