HappyCo Outage History

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HappyCo had 36 outages in the last 2 years totaling 74h 26m of downtime — averaging 1.5 incidents per month.

There were 36 HappyCo outages since August 8, 2024 totaling 74h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.happyco.com

Critical June 12, 2025

Potential service disruption - Reporting

Detected by Pingoru
Jun 12, 2025, 07:04 PM UTC
Resolved
Jun 13, 2025, 12:40 AM UTC
Duration
5h 36m
Affected: Happy Insights
Timeline · 4 updates
  1. identified Jun 12, 2025, 07:04 PM UTC

    An upstream outage in our cloud services provider is causing an interruption in reporting and report generation. We are monitoring.

  2. identified Jun 12, 2025, 07:46 PM UTC

    Service Alert: Ongoing Google Cloud Outage Impacting HappyCo Incident Overview We’re currently tracking a major outage affecting Google Cloud services, which began on June 12, 2025. Since certain HappyCo features depend on Google Cloud infrastructure, some users may be experiencing problems such as issues with Task Attachments. Current Situation According to Google, this is a global issue tied to Google’s Identity and Access Management systems. As a result, multiple services—HappyCo included—are facing widespread performance interruptions. Businesses worldwide are being impacted by this service degradation. How to Stay Informed To track developments, you can refer to the following resources: HappyCo Status Page: https://status.happyco.com/ Google Cloud Status Dashboard: https://status.cloud.google.com/

  3. monitoring Jun 12, 2025, 10:22 PM UTC

    GCP is reporting restoration of most services. Errors and issues in HappyCo appear resolved. We will continue to monitor.

  4. resolved Jun 13, 2025, 12:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 5, 2025

Intermittent issues loading inspections and tasks on the HappyCo mobile app

Detected by Pingoru
Jun 05, 2025, 09:07 PM UTC
Resolved
Jun 05, 2025, 11:15 PM UTC
Duration
2h 7m
Affected: Mobile Sync
Timeline · 4 updates
  1. investigating Jun 05, 2025, 09:07 PM UTC

    We are currently investigating this issue.

  2. identified Jun 05, 2025, 09:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 05, 2025, 10:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 05, 2025, 11:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 15, 2025

Intermittent Failures

Detected by Pingoru
Apr 15, 2025, 06:59 PM UTC
Resolved
Apr 15, 2025, 08:32 PM UTC
Duration
1h 32m
Affected: Management Portal and Report AccessHappy InsightsIntegrationsEmail Service
Timeline · 3 updates
  1. investigating Apr 15, 2025, 06:59 PM UTC

    We are currently investigating reports of intermittent errors and failed page loading.

  2. monitoring Apr 15, 2025, 08:01 PM UTC

    All services are operational. We are investigating potential DNS issues.

  3. resolved Apr 15, 2025, 08:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 10, 2025

Due Diligence Service Requests are Delayed

Detected by Pingoru
Apr 10, 2025, 10:39 PM UTC
Resolved
Apr 12, 2025, 01:29 AM UTC
Duration
1d 2h
Affected: Management Portal and Report Access
Timeline · 4 updates
  1. investigating Apr 10, 2025, 10:39 PM UTC

    Due Diligence Service Requests are not moving into HappyCo’s ticket queue. This may delay our response to customer Due Diligence requests. Once the connection is restored, all delayed Due Diligence Service Requests will be re-synced with our ticketing system.

  2. investigating Apr 10, 2025, 10:46 PM UTC

    Standard requests should be sent to [email protected] and include the DD Order name during this delay. Once the connection is restored, all delayed Due Diligence Service Requests will be re-synced with our ticketing system.

  3. monitoring Apr 11, 2025, 10:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 12, 2025, 01:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 1, 2025

Yardi Integration Service Outage

Detected by Pingoru
Apr 01, 2025, 02:08 PM UTC
Resolved
Apr 01, 2025, 06:02 PM UTC
Duration
3h 54m
Affected: Integrations
Timeline · 5 updates
  1. investigating Apr 01, 2025, 02:08 PM UTC

    The Yardi license we use to perform data syncs (data import and export) has expired, resulting in no data transfer. No other PMS integrations are impacted. We have escalated to Yardi's customer support and are currently working with their support team to resolve the license issue. Once we have resolved the license expiration, we will initiate a re-sync of all data.

  2. identified Apr 01, 2025, 02:57 PM UTC

    We have received an updated license from Yardi and preparing a deploy with the new value. After we have released the new license, we will initiate a sync of all data.

  3. monitoring Apr 01, 2025, 04:04 PM UTC

    We have deployed the updated Yardi license and verified our two-way Yardi integration is online and syncing as expected. We're now working through accelerating the data sync process to ensure data is back to immediate push and 15-minute pull.

  4. monitoring Apr 01, 2025, 04:04 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 01, 2025, 06:02 PM UTC

    We have accelerated import and export jobs to catch up to a successful state across all queues, with a high rate of success. With the license in place, confirmed bidirectional data sync, and jobs caught up, we are marking this issue resolved.

Read the full incident report →

Notice March 20, 2025

Issues with Work Assignment Board

Detected by Pingoru
Mar 20, 2025, 07:57 PM UTC
Resolved
Mar 21, 2025, 02:51 PM UTC
Duration
18h 54m
Affected: HappyCo Website
Timeline · 5 updates
  1. investigating Mar 20, 2025, 07:57 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 20, 2025, 08:43 PM UTC

    We have found the cause for the issue and are working on deploying a solution.

  3. investigating Mar 20, 2025, 09:07 PM UTC

    The issue is now resolved

  4. monitoring Mar 20, 2025, 09:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 21, 2025, 02:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 4, 2025

Investigating intermittent degraded performance

Detected by Pingoru
Mar 04, 2025, 04:19 PM UTC
Resolved
Mar 04, 2025, 09:15 PM UTC
Duration
4h 55m
Affected: Management Portal and Report AccessEmail Service
Timeline · 7 updates
  1. investigating Mar 04, 2025, 04:19 PM UTC

    We are investigating possible performance degradation in some services.

  2. investigating Mar 04, 2025, 04:31 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 04, 2025, 05:31 PM UTC

    Services are recovering and we are continuing to monitor system health.

  4. monitoring Mar 04, 2025, 06:33 PM UTC

    We are working on restoring interrupted services.

  5. monitoring Mar 04, 2025, 07:12 PM UTC

    Applications and services are restored and being monitored. Task-related emails are suspended. We are working to quickly restore service.

  6. monitoring Mar 04, 2025, 09:09 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Mar 04, 2025, 09:15 PM UTC

    Systems are restored and healthy. We are continuing to monitor.

Read the full incident report →

Major March 3, 2025

Production Issues with Property

Detected by Pingoru
Mar 03, 2025, 04:55 PM UTC
Resolved
Mar 03, 2025, 08:07 PM UTC
Duration
3h 12m
Affected: Management Portal and Report Access
Timeline · 4 updates
  1. investigating Mar 03, 2025, 04:55 PM UTC

    We are currently investigating an issue impacting Property related features (e.g. Property Selector).

  2. monitoring Mar 03, 2025, 05:37 PM UTC

    Services are restoring and we are monitoring.

  3. monitoring Mar 03, 2025, 06:10 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 03, 2025, 08:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 27, 2025

Property provisioning unavailable

Detected by Pingoru
Feb 27, 2025, 08:46 PM UTC
Resolved
Feb 28, 2025, 12:26 AM UTC
Duration
3h 40m
Affected: HappyCo Website
Timeline · 3 updates
  1. investigating Feb 27, 2025, 08:46 PM UTC

    Property provisioning is currently unavailable. We are investigating and will provide an update shortly.

  2. monitoring Feb 27, 2025, 09:07 PM UTC

    We have identified the cause and applied a fix. We are monitoring the results.

  3. resolved Feb 28, 2025, 12:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 13, 2024

Task Creation Category Dropdown Misplaced

Detected by Pingoru
Aug 13, 2024, 04:44 PM UTC
Resolved
Aug 13, 2024, 08:26 PM UTC
Duration
3h 42m
Affected: Management Portal and Report Access
Timeline · 6 updates
  1. investigating Aug 13, 2024, 04:44 PM UTC

    We have received reports of the category select dropdown displaying in the lower left-hand side of the screen, resulting in UX issues creating new tasks.

  2. identified Aug 13, 2024, 06:04 PM UTC

    We're reviewing recent code changes to identify the root cause of the issue.

  3. identified Aug 13, 2024, 06:37 PM UTC

    We've identified the changes in question, related to an upgrade of two external dependencies, which caused the rendering placement bug. We are in the process of releasing a hot-fix rolling back the version, which we've confirmed addresses the issue, with a resolution ETA of 3:15pm ET / 12:15pm PT.

  4. monitoring Aug 13, 2024, 08:24 PM UTC

    We've released a fix that addresses the mis-positioned category dropdown within Tasks.

  5. resolved Aug 13, 2024, 08:26 PM UTC

    This incident has been resolved.

  6. postmortem Aug 14, 2024, 10:20 PM UTC

    **Summary** A software change was deployed that introduced a bug impacting task creation. **Impacted Systems** Task creation via the Web UI was unusable due to a positioning bug that pushed category selection outside of the browser viewport. **Resolution** A patch was deployed effectively reversing the offending change, restoring functionality. **Timeline of Events** 1600 UTC: Issue reported 1841 UTC: Fix developed and tested 1916 UTC: Fix deployed and confirmed in staging 2010 UTC: Hotfix deployed to production resolving issue

Read the full incident report →