HappyCo incident

Task Jobs down

Minor Resolved View vendor source →

HappyCo experienced a minor incident on August 4, 2025 affecting Management Portal and Report Access and Mobile Sync, lasting 5h 29m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2025, 05:31 PM UTC
Resolved
Aug 04, 2025, 11:01 PM UTC
Duration
5h 29m
Detected by Pingoru
Aug 04, 2025, 05:31 PM UTC

Affected components

Management Portal and Report AccessMobile Sync

Update timeline

  1. investigating Aug 04, 2025, 05:31 PM UTC

    Task assignment notifications might be delayed. We are currently investigating this issue.

  2. investigating Aug 04, 2025, 07:01 PM UTC

    We’re seeing reduced performance for Tasks assignments right now. Engineering has improved performance and is now investigating the root cause.

  3. investigating Aug 04, 2025, 07:42 PM UTC

    The problem has been identified. We’re remediating and are monitoring.

  4. monitoring Aug 04, 2025, 10:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 04, 2025, 11:01 PM UTC

    This incident has been resolved.