HappyCo incident

Call Management Partial Service Degradation

Notice Resolved View vendor source →

HappyCo experienced a notice incident on January 25, 2026, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2026, 06:31 PM UTC
Resolved
Jan 25, 2026, 07:59 PM UTC
Duration
1h 27m
Detected by Pingoru
Jan 25, 2026, 06:31 PM UTC

Update timeline

  1. investigating Jan 25, 2026, 06:31 PM UTC

    We are seeing slow application performance within the Call Management Product and are investigating. IVR functionality is NOT impacted.

  2. monitoring Jan 25, 2026, 07:05 PM UTC

    We have introduced a fix to Call Management which has addressed slow application performance. We are continuing to monitor application performance.

  3. resolved Jan 25, 2026, 07:59 PM UTC

    Call Management continues to operate normally.