HappyCo incident

Degraded performance downloading reports or completing inspections

Minor Resolved View vendor source →

HappyCo experienced a minor incident on April 7, 2026 affecting Management Portal and Report Access, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2026, 04:37 AM UTC
Resolved
Apr 08, 2026, 06:12 AM UTC
Duration
1d 1h
Detected by Pingoru
Apr 07, 2026, 04:37 AM UTC

Affected components

Management Portal and Report Access

Update timeline

  1. investigating Apr 07, 2026, 04:37 AM UTC

    On 31 March 2026, between approximately 5:00 PM and midnight UTC (1:00 PM – 8:00 PM EST), customers experienced degraded performance across Happy Property. We are aware of the impact this caused and are actively investigating. Ongoing intermittent issues have been reported in: - Report downloads failing or not completing - Errors when completing inspections - General slowness and intermittent failures across the platform Our engineering team is investigating the root cause. We will provide updates as our investigation progresses.

  2. monitoring Apr 07, 2026, 10:44 PM UTC

    We’ve implemented changes and are seeing improvements in success rates for affected actions.

  3. resolved Apr 08, 2026, 06:12 AM UTC

    Success rates are returning to normal across all services.