GlobalSign Outage History

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There were 8 GlobalSign outages since February 18, 2026 totaling 1130h 58m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.globalsign.com

Minor April 16, 2026

Atlas Portal usage display problems affecting some customers

Detected by Pingoru
Apr 16, 2026, 04:03 PM UTC
Resolved
Apr 29, 2026, 08:53 AM UTC
Duration
12d 16h
Affected: User Portal
Timeline · 4 updates
  1. identified Apr 16, 2026, 04:03 PM UTC

    We are aware of some further issues relating to the display of usage in the Atlas portal, affecting a small number of customers. The development team are actively working on a fix for affected customers. Certificate issuance and use of the APIs themselves is not affected.

  2. identified Apr 20, 2026, 04:17 PM UTC

    Our development team are currently testing a fix for the issue. We will provide further updates as this is confirmed ready for production release.

  3. monitoring Apr 23, 2026, 07:25 PM UTC

    The team have successfully deployed the fix and we are closely monitoring to ensure that the issue is resolved for all affected customers.

  4. resolved Apr 29, 2026, 08:53 AM UTC

    Following an extended period of close monitoring, the team have confirmed that the issue is resolved.

Read the full incident report →

Notice April 9, 2026

Brief error spike on Atlas API services

Detected by Pingoru
Apr 09, 2026, 12:45 PM UTC
Resolved
Apr 09, 2026, 01:33 PM UTC
Duration
48m
Affected: Document Signing Service (DSS)Certificate IssuanceTime Stamping
Timeline · 3 updates
  1. investigating Apr 09, 2026, 12:45 PM UTC

    We just experienced a high spike in errors on the Atlas APIs (HVCA, DSS, TSA). The issue lasted for a few minutes between roughly 12:25 and 12:35 UTC. The issue is no longer occurring but the Infrastructure team are investigating the root cause.

  2. monitoring Apr 09, 2026, 12:46 PM UTC

    The Infrastructure team have identified the root cause and are monitoring the situation.

  3. resolved Apr 09, 2026, 01:33 PM UTC

    The issue has been confirmed resolved

Read the full incident report →

Notice March 30, 2026

Intermittent issue affecting HVCA and DSS APIs

Detected by Pingoru
Mar 30, 2026, 07:01 AM UTC
Resolved
Mar 30, 2026, 03:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 30, 2026, 07:01 AM UTC

    We are aware of incident which caused some intermittent periods of errors and timeouts between 04:00 and 04:45 UTC this morning. The Infrastructure team have identified and resolved the issue.

Read the full incident report →

Notice March 27, 2026

Some customers may see incorrect usage in the Atlas portal

Detected by Pingoru
Mar 27, 2026, 07:00 PM UTC
Resolved
Apr 03, 2026, 01:07 AM UTC
Duration
6d 6h
Affected: User Portal
Timeline · 4 updates
  1. identified Mar 27, 2026, 07:00 PM UTC

    We are aware that following a portal update, some customers may see incorrect usage data displayed. Our development team are currently validating the fix and we expect this to be deployed on Monday. Certificate issuance and use of the APIs themselves is not affected.

  2. identified Mar 30, 2026, 04:29 PM UTC

    The development team are deploying a fix which should restore proper visualisation of usage for some sets of customers. A fix for remaining affected customers is expected to be deployed tomorrow.

  3. identified Mar 31, 2026, 06:06 PM UTC

    The development team are still working on resolving the issue. We will continue to post updates as they become available

  4. resolved Apr 03, 2026, 01:07 AM UTC

    The issue affecting usage display in the Atlas portal has been resolved. All fixes have been successfully deployed, and the service is operating normally.

Read the full incident report →

Notice March 17, 2026

Intermittent certificate issuance failures on GCC

Detected by Pingoru
Mar 17, 2026, 08:14 AM UTC
Resolved
Mar 17, 2026, 08:30 AM UTC
Duration
15m
Affected: Certificate Issuance
Timeline · 2 updates
  1. monitoring Mar 17, 2026, 08:14 AM UTC

    We have seen a brief issue with issuance on GCC causing some certificate requests to fail or be delayed over the last 15-20 minutes. The team are working to ensure the problem is resolved.

  2. resolved Mar 17, 2026, 08:30 AM UTC

    The issue has been confirmed as resolved.

Read the full incident report →

Minor March 17, 2026

OCSP Request Errors

Detected by Pingoru
Mar 17, 2026, 02:02 AM UTC
Resolved
Apr 13, 2026, 09:19 AM UTC
Duration
27d 7h
Affected: OCSP & CRL Services
Timeline · 5 updates
  1. monitoring Mar 17, 2026, 02:02 AM UTC

    We identified an issue that affected the processing of some OCSP requests. Mitigation steps have been implemented, and the service is currently operating normally. We are continuing to monitor the situation to ensure ongoing stability.

  2. monitoring Mar 19, 2026, 10:20 AM UTC

    We are continuing to work with our CDN providers to troubleshoot the issue before restoring full CDN redundancy. To provide some more details - the first reports of the issue were received on 4th March, with further reports on 9th-12th March. We were able to recreate and identify the issue on 16th March, with a mitigation put in place around 12:25 UTC on 16th March.

  3. monitoring Apr 07, 2026, 02:52 PM UTC

    Our third party CDN provider has confirmed that a fix has been deployed and we are in the process of testing this before planning to restore full CDN redundancy tomorrow at around 10:00 UTC. Our team will be monitoring closely throughout this period.

  4. monitoring Apr 08, 2026, 02:43 PM UTC

    Full CDN redundancy has been restored as planned, and behaviour is under close monitoring. If no issues are encountered, we will close this issue.

  5. resolved Apr 13, 2026, 09:19 AM UTC

    No further issues have been encountered

Read the full incident report →

Minor February 25, 2026

Higher than normal error rate on Atlas APIs

Detected by Pingoru
Feb 25, 2026, 02:19 PM UTC
Resolved
Feb 25, 2026, 03:15 PM UTC
Duration
55m
Affected: Document Signing Service (DSS)Certificate Issuance
Timeline · 2 updates
  1. monitoring Feb 25, 2026, 02:19 PM UTC

    The team have seen an increase in error rate on the Atlas (HVCA and DSS) APIs. This seems to be related to an internal failover event but showed a brief failure rate of around 4% on /login calls. The team are confirming the root cause and are monitoring the situation, although it appears to be stable.

  2. resolved Feb 25, 2026, 03:15 PM UTC

    The issue has been confirmed related to a failover event on one of our database clusters and has been confirmed as resolved.

Read the full incident report →

Minor February 18, 2026

Intermittent errors with Atlas HVCA /stats endpoint

Detected by Pingoru
Feb 18, 2026, 03:21 PM UTC
Resolved
Feb 19, 2026, 10:05 AM UTC
Duration
18h 44m
Affected: Certificate Issuance
Timeline · 2 updates
  1. identified Feb 18, 2026, 03:21 PM UTC

    We are aware of an issue which is causing sporadic failures when calling the /stats endpoint on the Atlas HVCA API. The team is working on this and will restore full functionality as soon as we can. Certificate issuance and other features are unaffected.

  2. resolved Feb 19, 2026, 10:05 AM UTC

    The issue was resolved last night UK time, and full functionality has now been confirmed restored.

Read the full incident report →

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