GlobalSign incident

Brief error spike on Atlas API services

Notice Resolved View vendor source →
Started
Apr 09, 2026, 12:45 PM UTC
Resolved
Apr 09, 2026, 01:33 PM UTC
Duration
48m
Detected by Pingoru
Apr 09, 2026, 12:45 PM UTC

Affected components

Document Signing Service (DSS)Certificate IssuanceTime Stamping

Update timeline

  1. investigating Apr 09, 2026, 12:45 PM UTC

    We just experienced a high spike in errors on the Atlas APIs (HVCA, DSS, TSA). The issue lasted for a few minutes between roughly 12:25 and 12:35 UTC. The issue is no longer occurring but the Infrastructure team are investigating the root cause.

  2. monitoring Apr 09, 2026, 12:46 PM UTC

    The Infrastructure team have identified the root cause and are monitoring the situation.

  3. resolved Apr 09, 2026, 01:33 PM UTC

    The issue has been confirmed resolved

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