GlobalSign incident

Problem accessing some sections of Atlas portal

Minor Resolved View vendor source →

GlobalSign experienced a minor incident on November 28, 2025 affecting User Portal, lasting 2d 16h. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2025, 05:51 PM UTC
Resolved
Dec 01, 2025, 09:57 AM UTC
Duration
2d 16h
Detected by Pingoru
Nov 28, 2025, 05:51 PM UTC

Affected components

User Portal

Update timeline

  1. identified Nov 28, 2025, 05:51 PM UTC

    We have detected an issue with the Atlas portal which may cause errors when trying to access some sections. This is caused by the browser caching stale code - if you experience this issue, please do a hard reload ("Ctrl-F5" or "Ctrl-Shift-R") or clear your browser cache, which should resolve the problem.

  2. resolved Dec 01, 2025, 09:57 AM UTC

    We are no longer seeing any failed requests in our logs relating to this issue. If you do experience any problems with the portal, please try the actions mentioned above which should resolve it.