Some customers may see incorrect usage in the Atlas portal

Update timeline

1. identified Mar 27, 2026, 07:00 PM UTC

   We are aware that following a portal update, some customers may see incorrect usage data displayed. Our development team are currently validating the fix and we expect this to be deployed on Monday. Certificate issuance and use of the APIs themselves is not affected.

2. identified Mar 30, 2026, 04:29 PM UTC

   The development team are deploying a fix which should restore proper visualisation of usage for some sets of customers. A fix for remaining affected customers is expected to be deployed tomorrow.

3. identified Mar 31, 2026, 06:06 PM UTC

   The development team are still working on resolving the issue. We will continue to post updates as they become available

4. resolved Apr 03, 2026, 01:07 AM UTC

   The issue affecting usage display in the Atlas portal has been resolved. All fixes have been successfully deployed, and the service is operating normally.