GlobalSign experienced a minor incident on September 25, 2026 affecting Time Stamping, lasting 1h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 25, 2026, 10:16 AM UTC
We are investigating an issue affecting that Atlas Qualified TSA service which may be causing intermittent errors. We will post more information once it is available.
- identified Sep 25, 2026, 10:23 AM UTC
We have identified a problem with one of our TSA servers. The server has been removed from the pool so shouldn't cause further issues, and one of our engineers is working to restore it to service now.
- monitoring Sep 25, 2026, 10:47 AM UTC
The problem with the failing TSA server has been resolved and we are continuing to monitor the situation closely to ensure no more errors occur. The problem resulted in a small number of spikes in HTTP 503 responses, across all TSA services. This caused a small number of upstream errors to be returned by DSS as well.
- resolved Sep 25, 2026, 11:57 AM UTC
No further errors have been seen.