GlobalSign incident

Problem delivering Japan Certified timestamps

Minor Resolved View vendor source →

GlobalSign experienced a minor incident on January 19, 2026 affecting Timestamping (Japan Certified Timestamp partner) for document signing and Document Signing Service (DSS) and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Jan 19, 2026, 10:34 AM UTC
Resolved
Jan 19, 2026, 11:54 AM UTC
Duration
1h 19m
Detected by Pingoru
Jan 19, 2026, 10:34 AM UTC

Affected components

Timestamping (Japan Certified Timestamp partner) for document signingDocument Signing Service (DSS)Time Stamping

Update timeline

  1. identified Jan 19, 2026, 10:34 AM UTC

    We are experiencing an issue with Japan certified timestamps. This relates to a problem at our upstream provider. We are monitoring the situation and will provide updates as we get them. This also affects customers obtaining Japan certified timestamps through the Atlas TSA and DSS services

  2. monitoring Jan 19, 2026, 10:40 AM UTC

    The issue looks to have been resolved, however we are waiting for an update from our provider to confirm that everything is stable.

  3. resolved Jan 19, 2026, 11:54 AM UTC

    Our supplier has confirmed the issue is resolved.