GlobalSign incident

Investigating issues with the GCC Certificate Issuance

Critical Resolved View vendor source →

GlobalSign experienced a critical incident on November 15, 2025 affecting GCC User Portal and Certificate Issuance, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2025, 11:49 AM UTC
Resolved
Nov 16, 2025, 01:38 PM UTC
Duration
1d 1h
Detected by Pingoru
Nov 15, 2025, 11:49 AM UTC

Affected components

GCC User PortalCertificate Issuance

Update timeline

  1. investigating Nov 15, 2025, 11:49 AM UTC

    We’re currently investigating reports of a potential service interruption with GCC Certificate Issuance. The root cause is currently unknown. We understand the issues this may be causing and are working hard to resolve the problem as soon as possible.

  2. monitoring Nov 15, 2025, 12:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 15, 2025, 12:15 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 16, 2025, 01:38 PM UTC

    This incident has been resolved.