GlobalSign incident

Intermittent issues with Atlas APIs (HVCA, DSS)

Notice Resolved View vendor source →

GlobalSign experienced a notice incident on November 6, 2025 affecting Document Signing Service (DSS) and Certificate Issuance, lasting 3d 18h. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2025, 04:18 PM UTC
Resolved
Nov 10, 2025, 10:38 AM UTC
Duration
3d 18h
Detected by Pingoru
Nov 06, 2025, 04:18 PM UTC

Affected components

Document Signing Service (DSS)Certificate Issuance

Update timeline

  1. monitoring Nov 06, 2025, 04:18 PM UTC

    We have recently experienced intermittent errors on the Atlas APIs. This seems to be related to connectivity issues with one of our ISPs. The platform is currently operating normally, however we are closely monitoring and are tuning the system to reduce the probability of any further problems.

  2. monitoring Nov 07, 2025, 05:48 PM UTC

    Our ISP has confirmed the root cause and is implementing changes to prevent similar disruption in future. We are also changing some settings on our side to increase resilience. We will leave this incident in "Monitoring" status for the moment just to be sure, but all systems are operating as expected at the current time.

  3. resolved Nov 10, 2025, 10:38 AM UTC

    This incident has been resolved.