GlobalSign experienced a minor incident on December 10, 2025 affecting Certificate Issuance, lasting 1d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Certificate Issuance
Update timeline
- identified Dec 10, 2025, 02:08 PM UTC
We are seeing a higher than normal failure rate of calls to the /stats endpoints on the HVCA (Atlas Certificate Management API). This relates to problems in the logging cluster which the team are currently working to resolve. Issuance and other core services are not affected.
- identified Dec 11, 2025, 07:59 AM UTC
The team are continuing to work on resolving the issues with the logging cluster and hope to have the problem resolved soon.
- resolved Dec 12, 2025, 07:44 AM UTC
The issue has been resolved and we've not seen further errors.