GlobalSign experienced a minor incident on February 25, 2026 affecting Document Signing Service (DSS) and Certificate Issuance, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Document Signing Service (DSS)Certificate Issuance
Update timeline
- monitoring Feb 25, 2026, 02:19 PM UTC
The team have seen an increase in error rate on the Atlas (HVCA and DSS) APIs. This seems to be related to an internal failover event but showed a brief failure rate of around 4% on /login calls. The team are confirming the root cause and are monitoring the situation, although it appears to be stable.
- resolved Feb 25, 2026, 03:15 PM UTC
The issue has been confirmed related to a failover event on one of our database clusters and has been confirmed as resolved.