GlobalSign incident

Problems with usage reporting in Atlas

Minor Ongoing View vendor source →

GlobalSign is currently experiencing a minor incident affecting User Portal and Document Signing Service (DSS) and 1 more component, which began 3h ago. The vendor's full update timeline is below.

Started
Jun 11, 2026, 09:23 AM UTC
Resolved
Ongoing
Duration
● 2h 41m
Detected by Pingoru
Jun 11, 2026, 09:23 AM UTC

Affected components

User PortalDocument Signing Service (DSS)Certificate IssuanceTime Stamping

Update timeline

  1. identified Jun 11, 2026, 09:23 AM UTC

    We are experiencing problems with the logging cluster that is used for usage reporting in Atlas - directly via the APIs, and in the portal for DSS users. Users may receive errors when checking the APIs or may receive responses with missing usage. The team are working to resolve the issue ASAP.

  2. monitoring Jun 11, 2026, 10:46 AM UTC

    The core issue has been resolved however we are continuing to closely monitor the situation and ensure the usage reporting cluster remains stable.