- Detected by Pingoru
- Apr 16, 2026, 04:03 PM UTC
- Resolved
- Apr 29, 2026, 08:53 AM UTC
- Duration
- 12d 16h
Affected: User Portal
Timeline · 4 updates
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identified Apr 16, 2026, 04:03 PM UTC
We are aware of some further issues relating to the display of usage in the Atlas portal, affecting a small number of customers. The development team are actively working on a fix for affected customers. Certificate issuance and use of the APIs themselves is not affected.
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identified Apr 20, 2026, 04:17 PM UTC
Our development team are currently testing a fix for the issue. We will provide further updates as this is confirmed ready for production release.
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monitoring Apr 23, 2026, 07:25 PM UTC
The team have successfully deployed the fix and we are closely monitoring to ensure that the issue is resolved for all affected customers.
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resolved Apr 29, 2026, 08:53 AM UTC
Following an extended period of close monitoring, the team have confirmed that the issue is resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 12:45 PM UTC
- Resolved
- Apr 09, 2026, 01:33 PM UTC
- Duration
- 48m
Affected: Document Signing Service (DSS)Certificate IssuanceTime Stamping
Timeline · 3 updates
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investigating Apr 09, 2026, 12:45 PM UTC
We just experienced a high spike in errors on the Atlas APIs (HVCA, DSS, TSA). The issue lasted for a few minutes between roughly 12:25 and 12:35 UTC. The issue is no longer occurring but the Infrastructure team are investigating the root cause.
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monitoring Apr 09, 2026, 12:46 PM UTC
The Infrastructure team have identified the root cause and are monitoring the situation.
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resolved Apr 09, 2026, 01:33 PM UTC
The issue has been confirmed resolved
Read the full incident report →
- Detected by Pingoru
- Mar 30, 2026, 07:01 AM UTC
- Resolved
- Mar 30, 2026, 03:00 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Mar 30, 2026, 07:01 AM UTC
We are aware of incident which caused some intermittent periods of errors and timeouts between 04:00 and 04:45 UTC this morning. The Infrastructure team have identified and resolved the issue.
Read the full incident report →
- Detected by Pingoru
- Mar 27, 2026, 07:00 PM UTC
- Resolved
- Apr 03, 2026, 01:07 AM UTC
- Duration
- 6d 6h
Affected: User Portal
Timeline · 4 updates
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identified Mar 27, 2026, 07:00 PM UTC
We are aware that following a portal update, some customers may see incorrect usage data displayed. Our development team are currently validating the fix and we expect this to be deployed on Monday. Certificate issuance and use of the APIs themselves is not affected.
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identified Mar 30, 2026, 04:29 PM UTC
The development team are deploying a fix which should restore proper visualisation of usage for some sets of customers. A fix for remaining affected customers is expected to be deployed tomorrow.
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identified Mar 31, 2026, 06:06 PM UTC
The development team are still working on resolving the issue. We will continue to post updates as they become available
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resolved Apr 03, 2026, 01:07 AM UTC
The issue affecting usage display in the Atlas portal has been resolved. All fixes have been successfully deployed, and the service is operating normally.
Read the full incident report →
- Detected by Pingoru
- Mar 17, 2026, 08:14 AM UTC
- Resolved
- Mar 17, 2026, 08:30 AM UTC
- Duration
- 15m
Affected: Certificate Issuance
Timeline · 2 updates
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monitoring Mar 17, 2026, 08:14 AM UTC
We have seen a brief issue with issuance on GCC causing some certificate requests to fail or be delayed over the last 15-20 minutes. The team are working to ensure the problem is resolved.
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resolved Mar 17, 2026, 08:30 AM UTC
The issue has been confirmed as resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 17, 2026, 02:02 AM UTC
- Resolved
- Apr 13, 2026, 09:19 AM UTC
- Duration
- 27d 7h
Affected: OCSP & CRL Services
Timeline · 5 updates
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monitoring Mar 17, 2026, 02:02 AM UTC
We identified an issue that affected the processing of some OCSP requests. Mitigation steps have been implemented, and the service is currently operating normally. We are continuing to monitor the situation to ensure ongoing stability.
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monitoring Mar 19, 2026, 10:20 AM UTC
We are continuing to work with our CDN providers to troubleshoot the issue before restoring full CDN redundancy. To provide some more details - the first reports of the issue were received on 4th March, with further reports on 9th-12th March. We were able to recreate and identify the issue on 16th March, with a mitigation put in place around 12:25 UTC on 16th March.
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monitoring Apr 07, 2026, 02:52 PM UTC
Our third party CDN provider has confirmed that a fix has been deployed and we are in the process of testing this before planning to restore full CDN redundancy tomorrow at around 10:00 UTC. Our team will be monitoring closely throughout this period.
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monitoring Apr 08, 2026, 02:43 PM UTC
Full CDN redundancy has been restored as planned, and behaviour is under close monitoring. If no issues are encountered, we will close this issue.
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resolved Apr 13, 2026, 09:19 AM UTC
No further issues have been encountered
Read the full incident report →
- Detected by Pingoru
- Feb 25, 2026, 02:19 PM UTC
- Resolved
- Feb 25, 2026, 03:15 PM UTC
- Duration
- 55m
Affected: Document Signing Service (DSS)Certificate Issuance
Timeline · 2 updates
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monitoring Feb 25, 2026, 02:19 PM UTC
The team have seen an increase in error rate on the Atlas (HVCA and DSS) APIs. This seems to be related to an internal failover event but showed a brief failure rate of around 4% on /login calls. The team are confirming the root cause and are monitoring the situation, although it appears to be stable.
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resolved Feb 25, 2026, 03:15 PM UTC
The issue has been confirmed related to a failover event on one of our database clusters and has been confirmed as resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 18, 2026, 03:21 PM UTC
- Resolved
- Feb 19, 2026, 10:05 AM UTC
- Duration
- 18h 44m
Affected: Certificate Issuance
Timeline · 2 updates
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identified Feb 18, 2026, 03:21 PM UTC
We are aware of an issue which is causing sporadic failures when calling the /stats endpoint on the Atlas HVCA API. The team is working on this and will restore full functionality as soon as we can. Certificate issuance and other features are unaffected.
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resolved Feb 19, 2026, 10:05 AM UTC
The issue was resolved last night UK time, and full functionality has now been confirmed restored.
Read the full incident report →
- Detected by Pingoru
- Jan 19, 2026, 10:34 AM UTC
- Resolved
- Jan 19, 2026, 11:54 AM UTC
- Duration
- 1h 19m
Affected: Timestamping (Japan Certified Timestamp partner) for document signingDocument Signing Service (DSS)Time Stamping
Timeline · 3 updates
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identified Jan 19, 2026, 10:34 AM UTC
We are experiencing an issue with Japan certified timestamps. This relates to a problem at our upstream provider. We are monitoring the situation and will provide updates as we get them. This also affects customers obtaining Japan certified timestamps through the Atlas TSA and DSS services
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monitoring Jan 19, 2026, 10:40 AM UTC
The issue looks to have been resolved, however we are waiting for an update from our provider to confirm that everything is stable.
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resolved Jan 19, 2026, 11:54 AM UTC
Our supplier has confirmed the issue is resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 10, 2025, 02:08 PM UTC
- Resolved
- Dec 12, 2025, 07:44 AM UTC
- Duration
- 1d 17h
Affected: Certificate Issuance
Timeline · 3 updates
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identified Dec 10, 2025, 02:08 PM UTC
We are seeing a higher than normal failure rate of calls to the /stats endpoints on the HVCA (Atlas Certificate Management API). This relates to problems in the logging cluster which the team are currently working to resolve. Issuance and other core services are not affected.
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identified Dec 11, 2025, 07:59 AM UTC
The team are continuing to work on resolving the issues with the logging cluster and hope to have the problem resolved soon.
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resolved Dec 12, 2025, 07:44 AM UTC
The issue has been resolved and we've not seen further errors.
Read the full incident report →
- Detected by Pingoru
- Dec 01, 2025, 10:33 AM UTC
- Resolved
- Dec 01, 2025, 01:12 PM UTC
- Duration
- 2h 39m
Affected: Certificate IssuanceCertificate Issuance
Timeline · 2 updates
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identified Dec 01, 2025, 10:33 AM UTC
We are aware of an issue affecting TLS certificates issued on 1st December which can cause them to not be trusted by some browsers. This is caused by the trust status of some of the 2027 CT Logs. We are urgently removing affected logs from our configuration. Re-issuing affected certificates will resolve the problem.
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resolved Dec 01, 2025, 01:12 PM UTC
The issue affecting TLS certificates issued on or after December 1 has been resolved. All affected CT logs have been removed from our configuration, and reissuing certificates restores trust in all major browsers. If you have not yet reissued your certificate, please do so to ensure proper functionality. Services are operating normally.
Read the full incident report →
- Detected by Pingoru
- Nov 28, 2025, 05:51 PM UTC
- Resolved
- Dec 01, 2025, 09:57 AM UTC
- Duration
- 2d 16h
Affected: User Portal
Timeline · 2 updates
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identified Nov 28, 2025, 05:51 PM UTC
We have detected an issue with the Atlas portal which may cause errors when trying to access some sections. This is caused by the browser caching stale code - if you experience this issue, please do a hard reload ("Ctrl-F5" or "Ctrl-Shift-R") or clear your browser cache, which should resolve the problem.
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resolved Dec 01, 2025, 09:57 AM UTC
We are no longer seeing any failed requests in our logs relating to this issue. If you do experience any problems with the portal, please try the actions mentioned above which should resolve it.
Read the full incident report →
Critical November 27, 2025 - Detected by Pingoru
- Nov 27, 2025, 06:20 PM UTC
- Resolved
- Nov 27, 2025, 06:53 PM UTC
- Duration
- 33m
Affected: User Portal
Timeline · 2 updates
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investigating Nov 27, 2025, 06:20 PM UTC
We are investigating an issue with the Atlas portal which is causing it to hang after login. We will post further information as we find the root cause.
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resolved Nov 27, 2025, 06:53 PM UTC
The issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 25, 2025, 08:05 AM UTC
- Resolved
- Nov 25, 2025, 12:33 PM UTC
- Duration
- 4h 28m
Affected: Certificate Issuance
Timeline · 3 updates
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investigating Nov 25, 2025, 08:05 AM UTC
We’re currently investigating reports of a potential service interruption with GCC Certificate Issuance. The root cause is currently unknown. We understand the issues this may be causing and are working hard to resolve the problem as soon as possible.
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monitoring Nov 25, 2025, 08:49 AM UTC
Service for GCC Certificate Issuance has been restored, and customers should now be able to issue certificates normally. We are closely monitoring the system to ensure stability. The root cause is still under investigation, and we will provide updates as soon as more information is available.
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resolved Nov 25, 2025, 12:33 PM UTC
The GCC Certificate Issuance service has been fully restored and is operating normally.
Read the full incident report →
- Detected by Pingoru
- Nov 21, 2025, 04:41 PM UTC
- Resolved
- Nov 25, 2025, 01:25 PM UTC
- Duration
- 3d 20h
Affected: Time Stamping
Timeline · 4 updates
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investigating Nov 21, 2025, 04:41 PM UTC
We are currently investigating a slightly increased error rate on the Atlas TSA service, resulting in customers receiving HTTP 503 errors in a small number of cases. Retrying failed requests should result in a successful response. We will provide updates as we identify the cause.
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investigating Nov 24, 2025, 05:00 PM UTC
We are continuing to investigate this issue. The problem is limited to customers using Atlas Timestamping with the Japanese Qualified Timestamp service provided by our partner in Japan. However, we are yet to identify the root cause for the high failure rate of these timestamps.
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monitoring Nov 24, 2025, 05:31 PM UTC
We have found a way to prevent the errors for affected customers and have implemented this while we confirm and resolve the root cause. We will keep a close eye on error levels on the service over the next 24 hours.
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resolved Nov 25, 2025, 01:25 PM UTC
No further errors have been recorded.
Read the full incident report →
Critical November 15, 2025 - Detected by Pingoru
- Nov 15, 2025, 11:49 AM UTC
- Resolved
- Nov 16, 2025, 01:38 PM UTC
- Duration
- 1d 1h
Affected: GCC User PortalCertificate Issuance
Timeline · 4 updates
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investigating Nov 15, 2025, 11:49 AM UTC
We’re currently investigating reports of a potential service interruption with GCC Certificate Issuance. The root cause is currently unknown. We understand the issues this may be causing and are working hard to resolve the problem as soon as possible.
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monitoring Nov 15, 2025, 12:14 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Nov 15, 2025, 12:15 PM UTC
We are continuing to monitor for any further issues.
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resolved Nov 16, 2025, 01:38 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 06, 2025, 04:18 PM UTC
- Resolved
- Nov 10, 2025, 10:38 AM UTC
- Duration
- 3d 18h
Affected: Document Signing Service (DSS)Certificate Issuance
Timeline · 3 updates
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monitoring Nov 06, 2025, 04:18 PM UTC
We have recently experienced intermittent errors on the Atlas APIs. This seems to be related to connectivity issues with one of our ISPs. The platform is currently operating normally, however we are closely monitoring and are tuning the system to reduce the probability of any further problems.
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monitoring Nov 07, 2025, 05:48 PM UTC
Our ISP has confirmed the root cause and is implementing changes to prevent similar disruption in future. We are also changing some settings on our side to increase resilience. We will leave this incident in "Monitoring" status for the moment just to be sure, but all systems are operating as expected at the current time.
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resolved Nov 10, 2025, 10:38 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 30, 2025, 04:36 PM UTC
- Resolved
- Oct 30, 2025, 07:23 PM UTC
- Duration
- 2h 47m
Affected: User Portal
Timeline · 4 updates
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investigating Oct 30, 2025, 04:36 PM UTC
We are investigating reports of users being unable to create credentials in the Atlas portal. We will update once we have identified the issue.
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investigating Oct 30, 2025, 04:51 PM UTC
We have confirmed there is an issue with creating credentials and mTLS certs, resulting in an HTTP 500 error. Our team are investigating.
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identified Oct 30, 2025, 05:07 PM UTC
We have identified the issue and are working to resolve it.
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resolved Oct 30, 2025, 07:23 PM UTC
The issue has been resolved.
Read the full incident report →
Notice September 18, 2025 - Detected by Pingoru
- Sep 18, 2025, 12:12 PM UTC
- Resolved
- Sep 19, 2025, 05:24 AM UTC
- Duration
- 17h 11m
Affected: Document Signing Service (DSS)Certificate Issuance
Timeline · 2 updates
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monitoring Sep 18, 2025, 12:12 PM UTC
We experienced an issue affecting API functionality for HVCA and DSS services, potentially impacting users across multiple geographies. The problem has been resolved and services are now operating normally. The team is currently monitoring system performance to ensure continued stability. We appreciate your patience and will provide a final update once monitoring is complete.
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resolved Sep 19, 2025, 05:24 AM UTC
After extensive end-to-end monitoring, we confirm that the issue did not reoccur and all systems are stable. This case is now considered resolved. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Sep 10, 2025, 01:18 PM UTC
- Resolved
- Sep 10, 2025, 05:23 PM UTC
- Duration
- 4h 5m
Affected: Certificate Issuance
Timeline · 3 updates
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investigating Sep 10, 2025, 01:18 PM UTC
We are currently investigating an issue affecting domain claims in Atlas. Primarily this affects customers calling ACME to renew domain claims, however we have seen errors relating to direct calls to the API. Our team are working on a resolution.
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monitoring Sep 10, 2025, 03:27 PM UTC
We have implemented a fix and are no longer seeing the errors. We are monitoring to ensure everything is stable.
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resolved Sep 10, 2025, 05:23 PM UTC
There have been no further errors since the fix was implemented so we are marking this issue as resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 10, 2025, 11:01 AM UTC
- Resolved
- Sep 11, 2025, 06:54 AM UTC
- Duration
- 19h 53m
Affected: Certificate Issuance
Timeline · 4 updates
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investigating Sep 10, 2025, 11:01 AM UTC
We are currently investigating an issue which seems to be preventing domain validation emails being sent from Atlas - we are seeing a number of errors in our logs relating to email submission.
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identified Sep 10, 2025, 12:03 PM UTC
We have identified the issue and are working with our email relay provider to resolve.
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identified Sep 10, 2025, 05:24 PM UTC
We are continuing to work with our service provider on resolving the issue.
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resolved Sep 11, 2025, 06:54 AM UTC
The problem has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 17, 2025, 12:47 PM UTC
- Resolved
- Jul 17, 2025, 01:08 PM UTC
- Duration
- 20m
Affected: Marketing Websites
Timeline · 2 updates
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investigating Jul 17, 2025, 12:47 PM UTC
We are currently investigating an issue which is affecting access to the www.globalsign.com marketing site. Core service functionality is not affected.
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resolved Jul 17, 2025, 01:08 PM UTC
The issue has been resolved and the marketing websites are fully available globally.
Read the full incident report →
- Detected by Pingoru
- Jun 23, 2025, 10:15 AM UTC
- Resolved
- Jun 23, 2025, 11:10 AM UTC
- Duration
- 55m
Affected: GCC User PortalCertificate Issuance
Timeline · 3 updates
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investigating Jun 23, 2025, 10:15 AM UTC
We’re currently investigating reports of a service interruption with GCC Certificate Issuance. The root cause is currently unknown. We understand the issues this may be causing and are working hard to resolve the problem as soon as possible.
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monitoring Jun 23, 2025, 10:42 AM UTC
The system has now stabilised, and the GCC system is back online. We will continue monitoring GCC for a while to ensure the system has been fully restored.
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resolved Jun 23, 2025, 11:10 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 07, 2025, 06:27 AM UTC
- Resolved
- Apr 07, 2025, 09:43 AM UTC
- Duration
- 3h 15m
Affected: Certificate Issuance
Timeline · 2 updates
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monitoring Apr 07, 2025, 06:27 AM UTC
We identified an issue affecting certificate issuance through the GCC platform, causing an intermittent issuance failure. Some of the CAs were successful upon reprocessing. The team had resolved the issue, but we are continually monitoring in case of further problems. The team are planning mitigations in case of re-occurrence.
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resolved Apr 07, 2025, 09:43 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 21, 2025, 08:52 AM UTC
- Resolved
- Mar 21, 2025, 09:26 AM UTC
- Duration
- 34m
Affected: Document Signing Service (DSS)Certificate Issuance
Timeline · 4 updates
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investigating Mar 21, 2025, 08:52 AM UTC
We are currently investigating an issue affecting Atlas certificate issuance and DSS services. We will provide an update as soon as we have confirmed the scope.
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identified Mar 21, 2025, 09:01 AM UTC
The Infrastructure team have identified the cause and are working on a resolution. HVCA and DSS are currently unavailable. TSA services are unaffected.
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monitoring Mar 21, 2025, 09:16 AM UTC
The issue has been resolved and we are closely monitoring as the service returns to normal parameters
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resolved Mar 21, 2025, 09:26 AM UTC
No further issues have been seen, and the service is returning to normal throughput levels. We are marking this issue as resolved.
Read the full incident report →
