GlobalSign incident

Problem sending domain validation emails from Atlas

Minor Resolved View vendor source →

GlobalSign experienced a minor incident on September 10, 2025 affecting Certificate Issuance, lasting 19h 53m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2025, 11:01 AM UTC
Resolved
Sep 11, 2025, 06:54 AM UTC
Duration
19h 53m
Detected by Pingoru
Sep 10, 2025, 11:01 AM UTC

Affected components

Certificate Issuance

Update timeline

  1. investigating Sep 10, 2025, 11:01 AM UTC

    We are currently investigating an issue which seems to be preventing domain validation emails being sent from Atlas - we are seeing a number of errors in our logs relating to email submission.

  2. identified Sep 10, 2025, 12:03 PM UTC

    We have identified the issue and are working with our email relay provider to resolve.

  3. identified Sep 10, 2025, 05:24 PM UTC

    We are continuing to work with our service provider on resolving the issue.

  4. resolved Sep 11, 2025, 06:54 AM UTC

    The problem has been resolved.