GlobalSign Outage History

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GlobalSign had 33 outages in the last 2 years totaling 21h 25m of downtime — averaging 1.4 incidents per month.

There were 33 GlobalSign outages since June 6, 2024 totaling 21h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.globalsign.com

Minor February 27, 2025

Partial CAA validation error in GCC

Detected by Pingoru
Feb 27, 2025, 01:34 AM UTC
Resolved
Feb 27, 2025, 08:57 AM UTC
Duration
7h 22m
Affected: Certificate Issuance
Timeline · 2 updates
  1. monitoring Feb 27, 2025, 01:34 AM UTC

    We have identified an issue which was affecting a small amount of certificate issuance through the GCC platform, causing CAA validation to fail in some cases. The team have put a temporary fix in place which seems to have resolved the problem, however we are continuing to monitor and troubleshoot until we can confirm that the root cause has been resolved.

  2. resolved Feb 27, 2025, 08:57 AM UTC

    We have confirmed that the fix put in place does address the root cause of the issue, and no further unexpected errors have been seen since this was put in place.

Read the full incident report →

Major November 7, 2024

Intermittent Atlas errors

Detected by Pingoru
Nov 07, 2024, 05:23 PM UTC
Resolved
Nov 07, 2024, 05:41 PM UTC
Duration
17m
Affected: Document Signing Service (DSS)Certificate IssuanceTime Stamping
Timeline · 3 updates
  1. identified Nov 07, 2024, 05:23 PM UTC

    We are investigating an issue with the Atlas logging subsystem which may cause some API calls to fail intermittently (returning an HTTP 503). The team are working on resolving the problem ASAP.

  2. monitoring Nov 07, 2024, 05:29 PM UTC

    The team have resolved the issue and are monitoring the situation. No further related errors are being shown.

  3. resolved Nov 07, 2024, 05:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 7, 2024

Certificate Validation Issue

Detected by Pingoru
Nov 07, 2024, 07:23 AM UTC
Resolved
Nov 07, 2024, 08:08 AM UTC
Duration
45m
Affected: OCSP & CRL ServicesOCSP & CRL Services
Timeline · 4 updates
  1. investigating Nov 07, 2024, 07:23 AM UTC

    The infra team is investigating certificate validity issue due to OCSP. Certificates under R3 are affected.

  2. identified Nov 07, 2024, 07:49 AM UTC

    The team have identified the issue and are working to resolve.

  3. monitoring Nov 07, 2024, 07:56 AM UTC

    The issue has been resolved. We are monitoring to ensure that there are no further errors.

  4. resolved Nov 07, 2024, 08:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 9, 2024

Website and partners site unavailable

Detected by Pingoru
Oct 09, 2024, 01:20 PM UTC
Resolved
Oct 09, 2024, 01:49 PM UTC
Duration
28m
Timeline · 3 updates
  1. investigating Oct 09, 2024, 01:20 PM UTC

    We are seeing timeouts when connecting to https://www.globalsign.com and https://partner.globalsign.com. The web team are investigating. Core (e.g. issuance, OCSP, API, timestamping) services are unaffected.

  2. monitoring Oct 09, 2024, 01:25 PM UTC

    The sites are available again and our team are closely monitoring them to ensure they remain up.

  3. resolved Oct 09, 2024, 01:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 21, 2024

Atlas portal problems

Detected by Pingoru
Sep 21, 2024, 03:01 AM UTC
Resolved
Sep 21, 2024, 06:41 AM UTC
Duration
3h 40m
Affected: User Portal
Timeline · 2 updates
  1. investigating Sep 21, 2024, 03:01 AM UTC

    We are investigating problems with the Atlas portal which seem to be affecting access in some geographies. Access to the APIs themselves is unaffected.

  2. resolved Sep 21, 2024, 06:41 AM UTC

    The issue is resolved and all global monitoring points are returning good status.

Read the full incident report →

Minor July 31, 2024

Small number of authentication failures on Atlas APIs

Detected by Pingoru
Jul 31, 2024, 07:37 AM UTC
Resolved
Jul 31, 2024, 07:58 AM UTC
Duration
21m
Affected: Document Signing Service (DSS)Certificate Issuance
Timeline · 3 updates
  1. investigating Jul 31, 2024, 07:37 AM UTC

    We are investigating the failure of a small percentage of authentication (/login) calls on the HVCA and DSS APIs. We will post shortly when we have more information. Most calls are still succeeding.

  2. monitoring Jul 31, 2024, 07:45 AM UTC

    We have identified a problem with one instance of a service relating to authentication and resolved it. It looks like there are no more errors but we are closely monitoring.

  3. resolved Jul 31, 2024, 07:58 AM UTC

    No further authentication errors have been shown so we are considering this issue resolved.

Read the full incident report →

Major July 29, 2024

Problems with domain claims and certificate issuance through Atlas portal

Detected by Pingoru
Jul 29, 2024, 02:42 PM UTC
Resolved
Jul 29, 2024, 03:03 PM UTC
Duration
20m
Affected: User Portal
Timeline · 3 updates
  1. investigating Jul 29, 2024, 02:42 PM UTC

    Following the maintenance today, the portal is now available again but we are investigating issues which are preventing some customers from being able to manage domains or issue certificates through the portal. The team are working on resolving this with the highest priority. Issuance and domain management through the APIs (e.g. HVCA and ACME) is not affected.

  2. monitoring Jul 29, 2024, 02:51 PM UTC

    We believe the issue is resolved and are performing full testing to confirm.

  3. resolved Jul 29, 2024, 03:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 6, 2024

High error rate on /login calls to Atlas API services

Detected by Pingoru
Jun 06, 2024, 06:51 AM UTC
Resolved
Jun 06, 2024, 03:00 PM UTC
Duration
8h 9m
Affected: Document Signing Service (DSS)Certificate IssuanceTime Stamping
Timeline · 4 updates
  1. monitoring Jun 06, 2024, 06:51 AM UTC

    We have seen a spike in errors returned to users sending /login calls to the DSS and HVCA APIs. This started at around 06:50 UTC and looks to have recovered, although our team are closely monitoring and will be investigating the root cause.

  2. identified Jun 06, 2024, 07:01 AM UTC

    It looks like the issue is still present and is now causing more /login calls to fail. Our team are working on resolving the issue.

  3. monitoring Jun 06, 2024, 07:36 AM UTC

    Our team have resolved the issue and are closely monitoring to make sure it doesn't return. A root cause investigation is still underway.

  4. resolved Jun 06, 2024, 03:00 PM UTC

    We have seen no further problems so are marking this issue as resolved

Read the full incident report →