GlobalSign Outage History
GlobalSign is up right nowPingoru has recorded 51 incidents for GlobalSign: 26 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 355 of 720 (49%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 3 | 28 of 720 (4%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 2 | 7 of 744 (1%) |
| September 2026 | 2 | 8 of 720 (1%) |
| October 2026 | 1 | 19 of 586 (3%) |
Incidents, newest first
Major October 30, 2025 Issue creating credentials in Atlas portal 2h 47m User Portal
Started Oct 30, 2025, 04:36 PM UTC· resolved Oct 30, 2025, 07:23 PM UTC
- investigating Oct 30, 2025, 04:36 PM UTC
We are investigating reports of users being unable to create credentials in the Atlas portal. We will update once we have identified the issue.
- investigating Oct 30, 2025, 04:51 PM UTC
We have confirmed there is an issue with creating credentials and mTLS certs, resulting in an HTTP 500 error. Our team are investigating.
- identified Oct 30, 2025, 05:07 PM UTC
We have identified the issue and are working to resolve it.
- resolved Oct 30, 2025, 07:23 PM UTC
The issue has been resolved.
Notice September 18, 2025 Issue with DSS and HVCA API functionality 17h 11m Document Signing Service (DSS), Certificate Issuance
Started Sep 18, 2025, 12:12 PM UTC· resolved Sep 19, 2025, 05:24 AM UTC
- monitoring Sep 18, 2025, 12:12 PM UTC
We experienced an issue affecting API functionality for HVCA and DSS services, potentially impacting users across multiple geographies. The problem has been resolved and services are now operating normally. The team is currently monitoring system performance to ensure continued stability. We appreciate your patience and will provide a final update once monitoring is complete.
- resolved Sep 19, 2025, 05:24 AM UTC
After extensive end-to-end monitoring, we confirm that the issue did not reoccur and all systems are stable. This case is now considered resolved. Thank you for your patience and understanding.
Minor September 10, 2025 Issues affecting domain claims in Atlas 4h 5m Certificate Issuance
Started Sep 10, 2025, 01:18 PM UTC· resolved Sep 10, 2025, 05:23 PM UTC
- investigating Sep 10, 2025, 01:18 PM UTC
We are currently investigating an issue affecting domain claims in Atlas. Primarily this affects customers calling ACME to renew domain claims, however we have seen errors relating to direct calls to the API. Our team are working on a resolution.
- monitoring Sep 10, 2025, 03:27 PM UTC
We have implemented a fix and are no longer seeing the errors. We are monitoring to ensure everything is stable.
- resolved Sep 10, 2025, 05:23 PM UTC
There have been no further errors since the fix was implemented so we are marking this issue as resolved.
Minor September 10, 2025 Problem sending domain validation emails from Atlas 19h 53m Certificate Issuance
Started Sep 10, 2025, 11:01 AM UTC· resolved Sep 11, 2025, 06:54 AM UTC
- investigating Sep 10, 2025, 11:01 AM UTC
We are currently investigating an issue which seems to be preventing domain validation emails being sent from Atlas - we are seeing a number of errors in our logs relating to email submission.
- identified Sep 10, 2025, 12:03 PM UTC
We have identified the issue and are working with our email relay provider to resolve.
- identified Sep 10, 2025, 05:24 PM UTC
We are continuing to work with our service provider on resolving the issue.
- resolved Sep 11, 2025, 06:54 AM UTC
The problem has been resolved.
Critical July 17, 2025 Problems accessing www.globalsign.com 20m Marketing Websites
Started Jul 17, 2025, 12:47 PM UTC· resolved Jul 17, 2025, 01:08 PM UTC
- investigating Jul 17, 2025, 12:47 PM UTC
We are currently investigating an issue which is affecting access to the www.globalsign.com marketing site. Core service functionality is not affected.
- resolved Jul 17, 2025, 01:08 PM UTC
The issue has been resolved and the marketing websites are fully available globally.
Notice June 23, 2025 Investigating issues with the GCC portal access and certificate issuance 55m GCC User Portal, Certificate Issuance
Started Jun 23, 2025, 10:15 AM UTC· resolved Jun 23, 2025, 11:10 AM UTC
- investigating Jun 23, 2025, 10:15 AM UTC
We’re currently investigating reports of a service interruption with GCC Certificate Issuance. The root cause is currently unknown. We understand the issues this may be causing and are working hard to resolve the problem as soon as possible.
- monitoring Jun 23, 2025, 10:42 AM UTC
The system has now stabilised, and the GCC system is back online. We will continue monitoring GCC for a while to ensure the system has been fully restored.
- resolved Jun 23, 2025, 11:10 AM UTC
This incident has been resolved.
Notice April 7, 2025 GCC Certificate Issuance Failure 3h 15m Certificate Issuance
Started Apr 07, 2025, 06:27 AM UTC· resolved Apr 07, 2025, 09:43 AM UTC
- monitoring Apr 07, 2025, 06:27 AM UTC
We identified an issue affecting certificate issuance through the GCC platform, causing an intermittent issuance failure. Some of the CAs were successful upon reprocessing. The team had resolved the issue, but we are continually monitoring in case of further problems. The team are planning mitigations in case of re-occurrence.
- resolved Apr 07, 2025, 09:43 AM UTC
This incident has been resolved.
Critical March 21, 2025 Issue with Atlas issuance and DSS 34m Document Signing Service (DSS), Certificate Issuance
Started Mar 21, 2025, 08:52 AM UTC· resolved Mar 21, 2025, 09:26 AM UTC
- investigating Mar 21, 2025, 08:52 AM UTC
We are currently investigating an issue affecting Atlas certificate issuance and DSS services. We will provide an update as soon as we have confirmed the scope.
- identified Mar 21, 2025, 09:01 AM UTC
The Infrastructure team have identified the cause and are working on a resolution. HVCA and DSS are currently unavailable. TSA services are unaffected.
- monitoring Mar 21, 2025, 09:16 AM UTC
The issue has been resolved and we are closely monitoring as the service returns to normal parameters
- resolved Mar 21, 2025, 09:26 AM UTC
No further issues have been seen, and the service is returning to normal throughput levels. We are marking this issue as resolved.
Minor February 27, 2025 Partial CAA validation error in GCC 7h 22m Certificate Issuance
Started Feb 27, 2025, 01:34 AM UTC· resolved Feb 27, 2025, 08:57 AM UTC
- monitoring Feb 27, 2025, 01:34 AM UTC
We have identified an issue which was affecting a small amount of certificate issuance through the GCC platform, causing CAA validation to fail in some cases. The team have put a temporary fix in place which seems to have resolved the problem, however we are continuing to monitor and troubleshoot until we can confirm that the root cause has been resolved.
- resolved Feb 27, 2025, 08:57 AM UTC
We have confirmed that the fix put in place does address the root cause of the issue, and no further unexpected errors have been seen since this was put in place.
Major November 7, 2024 Intermittent Atlas errors 17m Document Signing Service (DSS), Certificate Issuance, Time Stamping
Started Nov 07, 2024, 05:23 PM UTC· resolved Nov 07, 2024, 05:41 PM UTC
- identified Nov 07, 2024, 05:23 PM UTC
We are investigating an issue with the Atlas logging subsystem which may cause some API calls to fail intermittently (returning an HTTP 503). The team are working on resolving the problem ASAP.
- monitoring Nov 07, 2024, 05:29 PM UTC
The team have resolved the issue and are monitoring the situation. No further related errors are being shown.
- resolved Nov 07, 2024, 05:41 PM UTC
This incident has been resolved.
Major November 7, 2024 Certificate Validation Issue 45m OCSP & CRL Services, OCSP & CRL Services
Started Nov 07, 2024, 07:23 AM UTC· resolved Nov 07, 2024, 08:08 AM UTC
- investigating Nov 07, 2024, 07:23 AM UTC
The infra team is investigating certificate validity issue due to OCSP. Certificates under R3 are affected.
- identified Nov 07, 2024, 07:49 AM UTC
The team have identified the issue and are working to resolve.
- monitoring Nov 07, 2024, 07:56 AM UTC
The issue has been resolved. We are monitoring to ensure that there are no further errors.
- resolved Nov 07, 2024, 08:08 AM UTC
This incident has been resolved.