Freshdesk Outage History

Some customers are experiencing issues where incoming emails are not being converted into tickets, Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible.

We are currently investigating an issue affecting some customers in the US region. Customers may experience delays in receiving messages from social channels, including WhatsApp, Facebook, and Instagram. As a result, some customers may also experience delays in ticket creation through these channels. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will provide another update as soon as more information becomes available.

Our engineering team is working to resolve the issue as a high priority. We will keep you informed and share further updates as soon as more information becomes available.

We identified an issue affecting the rendering of the Tickets page, which caused parts of the user interface to display incorrectly or become unavailable. This issue has been resolved and the Tickets page is now operating normally.

We are currently experiencing an issue affecting incoming and outgoing calls for a subset of customers. Our engineering team is actively investigating and working to resolve this as a top priority. We will share another update as soon as more information becomes available.

We experienced a performance issue impacting Chat & Messaging from 5:32 AM IST to 6:13 AM IST on September 9, 2026. Our engineering team identified the root cause and implemented a fix. Chat & Messaging is now functioning as expected.

We are aware that some customers may experience delays or failures when sending emails to microsoft recipients, caused by a delivery issue on Microsoft's end (Exchange Online Protection throttling/server busy errors). This is not caused by an issue on our platform. We are actively monitoring the situation and will provide updates as more information becomes available. Affected emails are typically queued and retried automatically; no action is required from customers at this time.

We continue to investigate the email delivery delays affecting some customers sending via Outlook. We have engaged our messaging service provider (MSP) and are working with them to resolve the underlying issue on Microsoft's end. We will post another update as soon as we have more information.

We are investigating service disruptions caused by a third-party service provider, impacting a subset of customers in the Manila, Philippines region. The third-party provider has acknowledged the issue and we are actively working on a fix and will provide updates as they become available. As a workaround, affected customers can try accessing Freshdesk using a different VPN region.

We’re facing issue with incoming emails for customers who are using Microsoft custom mail server. Users may be unable to authenticate their mailboxes or sync incoming emails.

We experienced intermittent issues while accessing the Freshdesk portal, impacting a subset of customers. The issue has been resolved, and the portal is now operating normally.

A subset of customers experienced an issue with loading chatbot. The issue has been resolved, and all services are now operating normally.

We are currently experiencing an issue affecting SLA calculations for tickets. This may impact automatic ticket assignment and automation workflows. Saved list views are also affected for a subset of customers.Our engineering team is actively working to restore full functionality for all affected tickets.

All contact related operations got failed & ticket creation would have been affected. Our engineering team is working on it with high priority and we will keep you posted with further updates.

Freshdesk experienced service disruption during which the application was inaccessible. The issue has now been resolved, and services have been fully restored.

We experienced a service disruption affecting WhatsApp message delivery due to an issue with a third-party service provider. During the incident window, Agent and Bot messages sent through the WhatsApp channel may have experienced delays or failed to deliver. The third-party provider has since resolved the underlying issue, and message delivery has been fully restored. Our teams monitored the recovery to ensure services returned to normal operation.

We experienced intermittent issues impacting Analytics access for some users. The issue has been identified and resolved, and all Analytics services are now operating normally.

We are currently investigating an issue affecting WhatsApp onboarding integrations, where customers may encounter failures while adding new numbers to WhatsApp. At this time, existing WhatsApp conversations continue to function normally. The impact is currently limited to onboarding new numbers. Our team is actively working with the service provider to determine the root cause and restore normal onboarding functionality as quickly as possible.

A subset of customers experienced degraded Freshchat performance that may have caused some conversations to be transferred to live agents; the issue has been resolved, services are operating normally.

We are currently experiencing issues with outgoing message delivery on WhatsApp channels. This is due to an ongoing issue with a third‑party provider supporting WhatsApp message delivery. Our team is actively monitoring the situation and working with the provider to restore normal service as quickly as possible.

Our engineering team is currently working with our third-party provider to resolve the issue with high priority. We will keep you informed and share further updates as soon as more information becomes available.

We are currently experiencing intermittent issues with note creation, replying from tickets to other channels, and creating, updating, or listing contacts and companies (including deletion). Our engineering team is actively working to resolve these issues with high priority.

Customers using meta channels for sending / receiving messages will be impacted. Initial investigation points to a disruption with our third-party provider, Meta. Our team is actively monitoring the situation and working closely with the provider. Further updates will be shared as they become available.

We've noticed a decrease in error rates and actively monitoring the situation with meta. We'll provide further updates as they become available.

we are awaiting further updates from the third-party service provider while they continue their investigation into the root cause. We will share additional updates as more information becomes available.

We are currently experiencing intermittent issues with note creation, replying from tickets to other channels, and creating, updating, or listing contacts and companies (including deletion). Our engineering team is actively working to resolve these issues with high priority.

Our team continues to work on implementing and validating the fix for the identified issue. We are closely monitoring the situation and will provide further updates as progress is made.

We experienced temporary latency in automatic ticket assignment. Our engineering team investigated the issue, identified the root cause, and implemented a fix. All systems are now operating normally.

We are currently experiencing issues impacting some of our services. Our engineering teams are actively investigating the situation and working towards resolution.We will share further updates as more information becomes available.

We are currently investigating an issue affecting the Instagram media comments inflow, where end users attaching media in comments will not be visible in product. There is no impact to the text messages being sent as comments. Our team is actively working with the service provider to determine the root cause. We’ll keep you informed of any updates.

We continue to actively investigate the Instagram media comments issue with Meta on priority. At this time, we are awaiting further updates from Meta while they continue their investigation into the root cause. We will share additional updates as more information becomes available.

Our investigation into the Instagram media comments inflow issue is ongoing in coordination with the service provider. We are continuing to work closely with the service provider to identify the root cause and restore normal functionality. Further updates will be shared as more information becomes available.

We are still actively engaged with the service provider regarding the Instagram media comments inflow issue. Joint efforts are ongoing to further assess the situation and determine the underlying cause. Normal functionality has not yet been fully restored, and we will continue to share updates as progress is made.

We are currently experiencing an issue with our third-party service provider that is affecting our product functionality. Our engineering team is currently investigation the issue and will share the updates as soon as available.