Resolved after 31 minutes, affecting Routing & Agent Availability, on June 5, 2026.
We experienced temporary latency in automatic ticket assignment. Our engineering team investigated the issue, identified the root cause, and implemented a fix. All systems are now operating normally.
Affected components
Routing & Agent Availability
Update timeline
- investigating Jun 05, 2026, 12:15 PM UTC
We experienced temporary latency in automatic ticket assignment. Our engineering team investigated the issue, identified the root cause, and implemented a fix. All systems are now operating normally.
- resolved Jun 05, 2026, 12:46 PM UTC
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services