Freshdesk incident

Partial Outage in Freshdesk

Resolved after 7 hours 6 minutes, affecting Integrations: Freshcaller, Freshservice, Slack & Others and Integrations: Freshcaller, Freshservice, Slack & Others and 1 more, on May 27, 2026.

resolved May 27, 2026, 03:06 PM UTC

The issue has been successfully mitigated, and services have remained stable following the implemented recovery measures. Continuous monitoring is in place to ensure sustained system stability.

Started
May 27, 2026, 08:00 AM UTC
Resolved
May 27, 2026, 03:06 PM UTC
Duration
7h 6m
Detected by Pingoru
May 27, 2026, 08:00 AM UTC

Affected components

Integrations: Freshcaller, Freshservice, Slack & OthersIntegrations: Freshcaller, Freshservice, Slack & OthersIntegrations: Freshcaller, Freshservice, Slack & OthersIntegrations: Freshcaller, Freshservice, Slack & OthersIntegrations: Freshcaller, Freshservice, Slack & Others

Update timeline

  1. investigating May 27, 2026, 08:00 AM UTC

    We are currently experiencing issues impacting some of our services. Our engineering teams are actively investigating the situation and working towards resolution.We will share further updates as more information becomes available.

  2. identified May 27, 2026, 11:30 AM UTC

    The issue has been identified and our team is currently working on mitigation and recovery steps. Further updates will be shared as progress is made.

  3. resolved May 27, 2026, 03:06 PM UTC

    The issue has been successfully mitigated, and services have remained stable following the implemented recovery measures. Continuous monitoring is in place to ensure sustained system stability.

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