Freshdesk incident

Issue in loading the chatbot

Minor Resolved View vendor source →

Freshdesk experienced a minor incident on August 12, 2026 affecting AI Agents & Bots, lasting 3h 42m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2026, 11:28 PM UTC
Resolved
Aug 13, 2026, 03:10 AM UTC
Duration
3h 42m
Detected by Pingoru
Aug 12, 2026, 11:28 PM UTC

Affected components

AI Agents & Bots

Update timeline

  1. investigating Aug 12, 2026, 11:28 PM UTC

    A subset of customers experienced an issue with loading chatbot. The issue has been resolved, and all services are now operating normally.

  2. resolved Aug 13, 2026, 03:10 AM UTC