Freshdesk incident

Issue with Email in FreshDesk

Resolved after 1 hour 5 minutes, affecting Email, on October 19, 2026.

resolved Oct 19, 2026, 02:50 PM UTC

Our engineering team has resolved the issue, and outgoing email processing is now operating normally. Emails received during the incident have been processed. We continue to monitor the system closely to ensure ongoing stability.

Started
Oct 19, 2026, 01:45 PM UTC
Resolved
Oct 19, 2026, 02:50 PM UTC
Duration
1h 5m
Detected by Pingoru
Oct 19, 2026, 01:45 PM UTC

Affected components

Email

Update timeline

  1. investigating Oct 19, 2026, 01:45 PM UTC

    Some customers may experience delays in outgoing email delivery. Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible.

  2. resolved Oct 19, 2026, 02:50 PM UTC

    Our engineering team has resolved the issue, and outgoing email processing is now operating normally. Emails received during the incident have been processed. We continue to monitor the system closely to ensure ongoing stability.

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