Resolved after 4 hours, affecting Agent Portal and Social and 1 more, on June 10, 2026.
The issue has been resolved, and services are operating normally. Our team will continue to monitor the system to ensure stability.
Affected components
Update timeline
- investigating Jun 10, 2026, 02:00 PM UTC
We are currently experiencing intermittent issues with note creation, replying from tickets to other channels, and creating, updating, or listing contacts and companies (including deletion). Our engineering team is actively working to resolve these issues with high priority.
- investigating Jun 10, 2026, 03:30 PM UTC
Our team continues to work on implementing and validating the fix for the identified issue. We are closely monitoring the situation and will provide further updates as progress is made.
- resolved Jun 10, 2026, 06:00 PM UTC
The issue has been resolved, and services are operating normally. Our team will continue to monitor the system to ensure stability.
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