Freshdesk incident
Investigating WhatsApp Onboarding Integration Issues
Resolved after 6 hours 53 minutes, affecting Social and Social and 1 more, on June 17, 2026.
The issue impacting WhatsApp onboarding integrations has been resolved. The onboarding process is now functioning as expected. Thank you for your patience and understanding.
Affected components
Update timeline
- investigating Jun 17, 2026, 04:06 PM UTC
We are currently investigating an issue affecting WhatsApp onboarding integrations, where customers may encounter failures while adding new numbers to WhatsApp. At this time, existing WhatsApp conversations continue to function normally. The impact is currently limited to onboarding new numbers. Our team is actively working with the service provider to determine the root cause and restore normal onboarding functionality as quickly as possible.
- resolved Jun 17, 2026, 10:59 PM UTC
The issue impacting WhatsApp onboarding integrations has been resolved. The onboarding process is now functioning as expected. Thank you for your patience and understanding.
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