Resolved after 15 hours 42 minutes, affecting Agent Portal and Customer Portal and 1 more, on September 2, 2026.
The issue has been resolved by our third-party provider. All our services are now fully operational.
Affected components
Update timeline
- investigating Sep 02, 2026, 05:18 PM UTC
We are investigating service disruptions caused by a third-party service provider, impacting a subset of customers in the Manila, Philippines region. The third-party provider has acknowledged the issue and we are actively working on a fix and will provide updates as they become available. As a workaround, affected customers can try accessing Freshdesk using a different VPN region.
- in progress Sep 03, 2026, 08:30 AM UTC
Our engineering team is currently working with our third-party provider to resolve the issue with high priority. We will keep you informed and share further updates as soon as more information becomes available.
- resolved Sep 03, 2026, 09:00 AM UTC
The issue has been resolved by our third-party provider. All our services are now fully operational.
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