Resolved after 8 hours 50 minutes, affecting AI Agents & Bots, on June 17, 2026.
A subset of customers experienced degraded Freshchat performance that may have caused some conversations to be transferred to live agents; the issue has been resolved, services are operating normally.
Affected components
AI Agents & Bots
Update timeline
- investigating Jun 17, 2026, 04:30 AM UTC
A subset of customers experienced degraded Freshchat performance that may have caused some conversations to be transferred to live agents; the issue has been resolved, services are operating normally.
- resolved Jun 17, 2026, 01:20 PM UTC
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