Freshdesk incident

Issue with Freshdesk Portal

Major Resolved View vendor source →

Freshdesk experienced a major incident on August 3, 2026 affecting Agent Portal and Customer Portal and 1 more component, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2026, 12:10 PM UTC
Resolved
Aug 03, 2026, 12:17 PM UTC
Duration
7m
Detected by Pingoru
Aug 03, 2026, 12:10 PM UTC

Affected components

Agent PortalCustomer PortalEmailChat & MessagingSocialSLARouting & Agent AvailabilityWorkflow & AutomationsAI Agents & BotsTicketing Core

Update timeline

  1. investigating Aug 03, 2026, 12:10 PM UTC

    Freshdesk experienced service disruption during which the application was inaccessible. The issue has now been resolved, and services have been fully restored.

  2. resolved Aug 03, 2026, 12:17 PM UTC