Resolved after 34 minutes, affecting Agent Portal and Agent Portal, on August 20, 2026.
We experienced intermittent issues while accessing the Freshdesk portal, impacting a subset of customers. The issue has been resolved, and the portal is now operating normally.
Affected components
Agent PortalAgent Portal
Update timeline
- investigating Aug 20, 2026, 10:45 AM UTC
We experienced intermittent issues while accessing the Freshdesk portal, impacting a subset of customers. The issue has been resolved, and the portal is now operating normally.
- resolved Aug 20, 2026, 11:19 AM UTC
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Amazon Web Services