Resolved after 1 hour 43 minutes, affecting Social and Social and 1 more, on July 19, 2026.
We experienced a service disruption affecting WhatsApp message delivery due to an issue with a third-party service provider. During the incident window, Agent and Bot messages sent through the WhatsApp channel may have experienced delays or failed to deliver. The third-party provider has since resolved the underlying issue, and message delivery has been fully restored. Our teams monitored the recovery to ensure services returned to normal operation.
Affected components
Update timeline
- investigating Jul 19, 2026, 07:40 AM UTC
We experienced a service disruption affecting WhatsApp message delivery due to an issue with a third-party service provider. During the incident window, Agent and Bot messages sent through the WhatsApp channel may have experienced delays or failed to deliver. The third-party provider has since resolved the underlying issue, and message delivery has been fully restored. Our teams monitored the recovery to ensure services returned to normal operation.
- resolved Jul 19, 2026, 09:23 AM UTC
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