Freshdesk incident

Degradation in tickets UI

Resolved after 2 hours 43 minutes, affecting Ticketing Core and Ticketing Core and 1 more, on September 16, 2026.

investigating Sep 16, 2026, 10:35 AM UTC

We identified an issue affecting the rendering of the Tickets page, which caused parts of the user interface to display incorrectly or become unavailable. This issue has been resolved and the Tickets page is now operating normally.

Started
Sep 16, 2026, 10:35 AM UTC
Resolved
Sep 16, 2026, 01:18 PM UTC
Duration
2h 43m
Detected by Pingoru
Sep 16, 2026, 10:35 AM UTC

Affected components

Ticketing CoreTicketing CoreTicketing CoreTicketing CoreTicketing Core

Update timeline

  1. investigating Sep 16, 2026, 10:35 AM UTC

    We identified an issue affecting the rendering of the Tickets page, which caused parts of the user interface to display incorrectly or become unavailable. This issue has been resolved and the Tickets page is now operating normally.

  2. resolved Sep 16, 2026, 01:18 PM UTC

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