Freshdesk incident
Investigating WhatsApp Issues with outgoing messages
Resolved after 4 hours 15 minutes, affecting Social and Social and 1 more, on June 15, 2026.
The issue has been resolved in collaboration with our third‑party service provider, and service has been restored across all regions. All systems are now operating normally.
Affected components
Update timeline
- investigating Jun 15, 2026, 06:36 PM UTC
We are currently experiencing issues with outgoing message delivery on WhatsApp channels. This is due to an ongoing issue with a third‑party provider supporting WhatsApp message delivery. Our team is actively monitoring the situation and working with the provider to restore normal service as quickly as possible.
- investigating Jun 15, 2026, 08:30 PM UTC
Our engineering team is currently working with our third-party provider to resolve the issue with high priority. We will keep you informed and share further updates as soon as more information becomes available.
- identified Jun 15, 2026, 10:30 PM UTC
Our engineering team collaborated with our external partner to identify the root cause and implement a fix. Recovery was observed in the US region at 3:25 AM IST, the IN region at 3:50 AM IST, and the EUN region at 3:57 AM IST. We are continuing to work on the remaining affected regions and will share further updates as soon as more information becomes available.
- resolved Jun 15, 2026, 10:51 PM UTC
The issue has been resolved in collaboration with our third‑party service provider, and service has been restored across all regions. All systems are now operating normally.
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