- Detected by Pingoru
- Jun 16, 2026, 01:10 PM UTC
- Resolved
- Jun 16, 2026, 02:13 PM UTC
- Duration
- 1h 3m
Affected: FEXCO
Timeline · 3 updates
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investigating Jun 16, 2026, 01:10 PM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with FEXCO. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
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monitoring Jun 16, 2026, 01:40 PM UTC
FreedomPay is in contact with FEXCO and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.
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resolved Jun 16, 2026, 02:13 PM UTC
Transaction processing has returned to normal and all issues have been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 16, 2026, 10:54 AM UTC
- Resolved
- Jun 16, 2026, 11:06 AM UTC
- Duration
- 12m
Affected: Global Payments Heartland - US
Timeline · 2 updates
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investigating Jun 16, 2026, 10:54 AM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Payments Heartland - US. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
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resolved Jun 16, 2026, 11:06 AM UTC
Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Global Payments Heartland - US relationship manager.
Read the full incident report →
- Detected by Pingoru
- Jun 10, 2026, 05:52 PM UTC
- Resolved
- Jun 10, 2026, 06:56 PM UTC
- Duration
- 1h 4m
Affected: De Lange Landen Processing Platform
Timeline · 2 updates
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investigating Jun 10, 2026, 05:52 PM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with De Lange Landen Processing Platform. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
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resolved Jun 10, 2026, 06:56 PM UTC
transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your De Lange Landen Processing Platform relationship manager.
Read the full incident report →
- Detected by Pingoru
- Jun 10, 2026, 04:29 PM UTC
- Resolved
- Jun 10, 2026, 05:00 PM UTC
- Duration
- 30m
Affected: Freeway
Timeline · 2 updates
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investigating Jun 10, 2026, 04:29 PM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Freeway. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
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resolved Jun 10, 2026, 05:00 PM UTC
Transaction processing has returned to normal and all issues have been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 10, 2026, 04:08 PM UTC
- Resolved
- Jun 10, 2026, 05:00 PM UTC
- Duration
- 51m
Affected: Hosted Payment Controls
Timeline · 2 updates
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investigating Jun 10, 2026, 04:08 PM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Hosted Payment Controls. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
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resolved Jun 10, 2026, 05:00 PM UTC
Transaction processing has returned to normal and all issues have been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 09, 2026, 09:24 AM UTC
- Resolved
- Jun 09, 2026, 10:57 AM UTC
- Duration
- 1h 33m
Affected: TSPI
Timeline · 3 updates
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investigating Jun 09, 2026, 09:24 AM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Mastercard TSPI. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
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monitoring Jun 09, 2026, 10:01 AM UTC
FreedomPay is in contact with Mastercard TSPI and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.
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resolved Jun 09, 2026, 10:57 AM UTC
Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Mastercard TSPI relationship manager.
Read the full incident report →
- Detected by Pingoru
- May 17, 2026, 08:21 AM UTC
- Resolved
- May 17, 2026, 03:30 PM UTC
- Duration
- 7h 9m
Affected: Global Blue - Currency Select - Australia
Timeline · 3 updates
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investigating May 17, 2026, 08:21 AM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Blue - Currency Select - Australia. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
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monitoring May 17, 2026, 01:06 PM UTC
FreedomPay is in contact with Global Blue - Currency Select - Australia and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.
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resolved May 17, 2026, 03:30 PM UTC
Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Global Blue - Currency Select - Australia relationship manager.
Read the full incident report →
- Detected by Pingoru
- May 04, 2026, 10:44 AM UTC
- Resolved
- May 04, 2026, 11:09 AM UTC
- Duration
- 25m
Affected: Redsys - Europe
Timeline · 3 updates
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investigating May 04, 2026, 10:44 AM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Redsys - Europe. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
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monitoring May 04, 2026, 10:50 AM UTC
FreedomPay is in contact with Redsys - Europe and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.
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resolved May 04, 2026, 11:09 AM UTC
Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Redsys - Europe relationship manager.
Read the full incident report →
- Detected by Pingoru
- Apr 11, 2026, 01:41 PM UTC
- Resolved
- Apr 12, 2026, 02:23 AM UTC
- Duration
- 12h 42m
Affected: Global Payments UCP U.K.
Timeline · 3 updates
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investigating Apr 11, 2026, 01:41 PM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Payments UCP U.K.. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
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monitoring Apr 11, 2026, 05:54 PM UTC
FreedomPay is in contact with Global Payments UCP U.K. and is continuing to monitor transaction latency and intermittent processing timeouts. FreedomPay has confirmed no issues within our systems, and are continuing our investigation with Global Payments. If you are seeing errors, please reattempt your transaction.
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resolved Apr 12, 2026, 02:23 AM UTC
Transaction processing has returned to normal levels, and systems are operating as expected. We will continue to monitor closely to ensure ongoing stability and quickly address any potential issues.
Read the full incident report →
- Detected by Pingoru
- Mar 30, 2026, 08:47 PM UTC
- Resolved
- Mar 30, 2026, 09:00 PM UTC
- Duration
- 13m
Affected: Stored Value
Timeline · 2 updates
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investigating Mar 30, 2026, 08:47 PM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Stored Value. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
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resolved Mar 30, 2026, 09:00 PM UTC
Transaction processing has returned to normal and all issues have been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 23, 2026, 04:05 AM UTC
- Resolved
- Mar 23, 2026, 06:30 AM UTC
- Duration
- 2h 25m
Affected: Worldline GICC Europe
Timeline · 3 updates
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investigating Mar 23, 2026, 04:05 AM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Worldline GICC Europe. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
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monitoring Mar 23, 2026, 05:44 AM UTC
FreedomPay is in contact with Worldline GICC Europe and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.
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resolved Mar 23, 2026, 06:30 AM UTC
Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Worldline GICC Europe relationship manager.
Read the full incident report →
- Detected by Pingoru
- Mar 22, 2026, 09:35 AM UTC
- Resolved
- Mar 22, 2026, 11:45 AM UTC
- Duration
- 2h 9m
Affected: Enterprise Portal
Timeline · 3 updates
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investigating Mar 22, 2026, 09:35 AM UTC
We are currently investigating this issue.
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investigating Mar 22, 2026, 11:40 AM UTC
We are continuing to investigate this issue.
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resolved Mar 22, 2026, 11:45 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 20, 2026, 11:55 PM UTC
- Resolved
- Mar 21, 2026, 12:18 AM UTC
- Duration
- 23m
Affected: Heartland Gift Card
Timeline · 2 updates
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investigating Mar 20, 2026, 11:55 PM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Heartland Gift Card. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
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resolved Mar 21, 2026, 12:18 AM UTC
Transaction processing has returned to normal and all issues have been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 18, 2026, 08:33 PM UTC
- Resolved
- Mar 18, 2026, 09:46 PM UTC
- Duration
- 1h 13m
Affected: UAT
Timeline · 2 updates
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investigating Mar 18, 2026, 08:33 PM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts in the UAT environment. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
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resolved Mar 18, 2026, 09:46 PM UTC
transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your UAT relationship manager.
Read the full incident report →
- Detected by Pingoru
- Mar 12, 2026, 07:44 AM UTC
- Resolved
- Mar 12, 2026, 07:52 AM UTC
- Duration
- 7m
Affected: Fiserv Nashville - US
Timeline · 2 updates
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investigating Mar 12, 2026, 07:44 AM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Fiserv Nashville - US. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
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resolved Mar 12, 2026, 07:52 AM UTC
Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Fiserv Nashville - US relationship manager.
Read the full incident report →
- Detected by Pingoru
- Mar 03, 2026, 06:23 PM UTC
- Resolved
- Mar 03, 2026, 07:04 PM UTC
- Duration
- 40m
Affected: Network International MPGS - MEA
Timeline · 2 updates
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investigating Mar 03, 2026, 06:23 PM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Network International MPGS - MEA. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
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resolved Mar 03, 2026, 07:04 PM UTC
Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Network International MPGS - MEA relationship manager.
Read the full incident report →
- Detected by Pingoru
- Mar 03, 2026, 03:11 PM UTC
- Resolved
- Mar 03, 2026, 03:26 PM UTC
- Duration
- 15m
Affected: Network International - MEA
Timeline · 2 updates
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investigating Mar 03, 2026, 03:11 PM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Network International - MEA. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
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resolved Mar 03, 2026, 03:26 PM UTC
Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Network International - MEA relationship manager.
Read the full incident report →
- Detected by Pingoru
- Feb 22, 2026, 02:48 AM UTC
- Resolved
- Feb 22, 2026, 02:56 AM UTC
- Duration
- 8m
Affected: Enterprise Portal
Timeline · 2 updates
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investigating Feb 22, 2026, 02:48 AM UTC
FreedomPay is currently investigating reports of reporting delays with Enterprise Portal. FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
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resolved Feb 22, 2026, 02:56 AM UTC
Enterprise Portal reporting delays have been fully resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 20, 2026, 12:35 PM UTC
- Resolved
- Feb 20, 2026, 02:14 PM UTC
- Duration
- 1h 38m
Affected: Worldpay's Worldwide Payment Gateway - WPG
Timeline · 4 updates
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investigating Feb 20, 2026, 12:35 PM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Worldpay's Worldwide Payment Gateway - WPG. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
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monitoring Feb 20, 2026, 12:36 PM UTC
FreedomPay is in contact with Worldpay's Worldwide Payment Gateway - WPG and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.
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monitoring Feb 20, 2026, 02:13 PM UTC
We are continuing to monitor for any further issues.
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resolved Feb 20, 2026, 02:14 PM UTC
Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Worldpay's Worldwide Payment Gateway - WPG relationship manager.
Read the full incident report →
- Detected by Pingoru
- Feb 18, 2026, 04:31 PM UTC
- Resolved
- Feb 18, 2026, 04:46 PM UTC
- Duration
- 14m
Affected: Network International - MEA
Timeline · 2 updates
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monitoring Feb 18, 2026, 04:31 PM UTC
FreedomPay is in contact with Network International - MEA and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.
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resolved Feb 18, 2026, 04:46 PM UTC
Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Network International - MEA relationship manager.
Read the full incident report →
- Detected by Pingoru
- Jan 27, 2026, 10:11 AM UTC
- Resolved
- Jan 27, 2026, 10:31 AM UTC
- Duration
- 19m
Affected: Barclays Payments Europe
Timeline · 3 updates
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investigating Jan 27, 2026, 10:11 AM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Barclays Payments Europe. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
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monitoring Jan 27, 2026, 10:16 AM UTC
FreedomPay is in contact with Barclays Payments Europe and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.
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resolved Jan 27, 2026, 10:31 AM UTC
transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Barclays Payments Europe relationship manager.
Read the full incident report →
- Detected by Pingoru
- Jan 13, 2026, 06:15 AM UTC
- Resolved
- Jan 13, 2026, 06:22 AM UTC
- Duration
- 7m
Affected: Redsys - Europe
Timeline · 2 updates
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investigating Jan 13, 2026, 06:15 AM UTC
We are currently investigating this issue.
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resolved Jan 13, 2026, 06:22 AM UTC
Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Redsys - Europe relationship manager.
Read the full incident report →
- Detected by Pingoru
- Jan 09, 2026, 04:52 PM UTC
- Resolved
- Jan 09, 2026, 07:20 PM UTC
- Duration
- 2h 27m
Affected: Stripe
Timeline · 2 updates
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monitoring Jan 09, 2026, 04:52 PM UTC
FreedomPay is in contact with Stripe and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.
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resolved Jan 09, 2026, 07:20 PM UTC
Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Stripe relationship manager.
Read the full incident report →
- Detected by Pingoru
- Dec 18, 2025, 10:22 AM UTC
- Resolved
- Dec 18, 2025, 10:55 AM UTC
- Duration
- 33m
Affected: Value Added Services Engine (VAS)
Timeline · 3 updates
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investigating Dec 18, 2025, 10:22 AM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Value Added Services Engine (VAS). Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
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monitoring Dec 18, 2025, 10:22 AM UTC
FreedomPay has identified the issue causing transaction processing latency with Value Added Services Engine (VAS). FreedomPay's Incident Response team is currently addressing the issue and will update clients once the issue has been resolved.
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resolved Dec 18, 2025, 10:55 AM UTC
Transaction processing has returned to normal and all issues have been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 05, 2025, 09:03 AM UTC
- Resolved
- Dec 05, 2025, 09:20 AM UTC
- Duration
- 16m
Affected: Kount
Timeline · 4 updates
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investigating Dec 05, 2025, 09:03 AM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Kount. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
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investigating Dec 05, 2025, 09:17 AM UTC
We are continuing to investigate this issue.
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monitoring Dec 05, 2025, 09:18 AM UTC
FreedomPay is in contact with Kount and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.
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resolved Dec 05, 2025, 09:20 AM UTC
Transaction processing has returned to normal and all issues have been resolved.
Read the full incident report →
