FreedomPay incident

Alert: Heartland Gift Card Processing Issues

Minor Resolved View vendor source →

FreedomPay experienced a minor incident on March 20, 2026 affecting Heartland Gift Card, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2026, 11:55 PM UTC
Resolved
Mar 21, 2026, 12:18 AM UTC
Duration
23m
Detected by Pingoru
Mar 20, 2026, 11:55 PM UTC

Affected components

Heartland Gift Card

Update timeline

  1. investigating Mar 20, 2026, 11:55 PM UTC

    FreedomPay is currently investigating reports of transaction processing latency and timeouts with Heartland Gift Card. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

  2. resolved Mar 21, 2026, 12:18 AM UTC

    Transaction processing has returned to normal and all issues have been resolved.