FreedomPay experienced a minor incident on May 4, 2026 affecting Redsys - Europe, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 04, 2026, 10:44 AM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Redsys - Europe. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
- monitoring May 04, 2026, 10:50 AM UTC
FreedomPay is in contact with Redsys - Europe and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.
- resolved May 04, 2026, 11:09 AM UTC
Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Redsys - Europe relationship manager.