FreedomPay incident

Alert: Worldline GICC Europe Processing Issues

Minor Resolved View vendor source →

FreedomPay experienced a minor incident on March 23, 2026 affecting Worldline GICC Europe, lasting 2h 25m. The incident has been resolved; the full update timeline is below.

Started
Mar 23, 2026, 04:05 AM UTC
Resolved
Mar 23, 2026, 06:30 AM UTC
Duration
2h 25m
Detected by Pingoru
Mar 23, 2026, 04:05 AM UTC

Affected components

Worldline GICC Europe

Update timeline

  1. investigating Mar 23, 2026, 04:05 AM UTC

    FreedomPay is currently investigating reports of transaction processing latency and timeouts with Worldline GICC Europe. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

  2. monitoring Mar 23, 2026, 05:44 AM UTC

    FreedomPay is in contact with Worldline GICC Europe and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.

  3. resolved Mar 23, 2026, 06:30 AM UTC

    Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Worldline GICC Europe relationship manager.