Fountain had 37 outages in the last 2 years totaling 585h 5m of downtime — averaging 1.5 incidents per month.
There were 37 Fountain outages since March 22, 2025 totaling 585h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some Cue services may be slow or unavailable due to 3rd-party service disruption.
This incident has been resolved.
We are currently investigating an issue with our Automations feature, as well as worker segment assignation.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
A subset of users have been experiencing failed login errors when attempting logins into the Fountain Platform. We have identified an issue with a 3rd party verification platform and are working toward a resolution.
A fix has been implemented and we are monitoring logins.
This incident has been resolved.
We are currently investigating an issue with stale data for some of our analytics data.
We are continuing to work on a fix for this issue.
A fix is in place and we are now seeing recovery of analytics. Warehouse connections are recovered. We'll continue to monitor until full recovery.
This incident has been resolved.
We are currently investigating an issue affecting the AI Recruiter configuration experience. Some users may have difficulty accessing or updating AI interview settings.
The issue affecting the AI Recruiter configuration experience has been resolved. Users should now be able to access and update AI interview settings normally. Our team will continue to monitor the system to ensure stability.
We are currently investigating intermittent performance degradation affecting analytics features. Users may experience slow loading times, delayed data updates, or temporary interruptions when using analytics. Our team is actively working to identify the root cause and restore normal performance as quickly as possible.
Analytics performance has returned to normal and all functionality is operating as expected. We will continue to monitor the system to ensure stability.
We are currently investigating a service disruption impacting workloads hosted in the US-East-2 region. Our engineering team has identified an issue affecting infrastructure in this region, and services may be unavailable or degraded. We are actively working to restore service
Service in the US-East-2 region has been fully restored. All systems are operating normally. Thank you for your patience.
In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime across our network in the us-east-1 region on Sunday, February 22nd 2026 from 9:00AM UTC to 11:00AM UTC. During this window, hire Fountain platform on us-4.fountain.com will be briefly inaccessible. We apologize for any inconvenience this may cause.
We will be undergoing scheduled maintenance during this time.
The scheduled maintenance has been completed and we are monitoring the services
The scheduled maintenance has been completed
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-2 region on Sunday, February 22, 2026 from 7:00am UTC to 9:00am UTC. During this time, the hire Fountain platform (us-2.fountain.com) will be briefly inaccessible.We apologize for any inconvenience.
We will be undergoing scheduled maintenance during this time
The scheduled maintenance has been completed and we are monitoring the services
The scheduled maintenance has been completed
Following the scheduled maintenance window, we encountered an unexpected issue during the database upgrade process. As a result, the Fountain Hire platform is currently experiencing service disruption beyond the planned window. The team is actively investigating and working toward resolution.
During the recent database upgrade, we identified an issue affecting Change Data Capture (CDC) processes. While the core application remains operational, certain downstream functionality and integrations may be impacted. The team is actively investigating and working to restore full system functionality.
The issue affecting Change Data Capture (CDC) processes following the database upgrade has been resolved. All core functionality and downstream systems are now operating normally. We are continuing to monitor system performance to ensure stability. Thank you for your patience.
To support the continued reliability and scalability of our infrastructure, we will be conducting scheduled internal maintenance on **February 21, 2026, from 7:00 AM to 9:00 AM UTC**. During this maintenance window, the Fountain Hire platform will experience varying levels of availability. For a subset of customers, the platform may be temporarily inaccessible. For others, the platform will remain partially accessible; however, certain functionality may be unavailable, including: Sourcing capabilities Partner integrations Messaging Recruiter login We appreciate your patience and understanding as we work to enhance system performance and stability.
We will be undergoing scheduled maintenance during this time
We will be undergoing scheduled maintenance during this time
This incident has been resolved.
Due to an outage at an underlying core service provider (Clerk, providing authentication), Fountain Hire Go is momentarily unavailable. We are following the situation and will keep this page updated. Clerk status page: https://status.clerk.com/
We are continuing to investigate this issue.
The 3rd party Auth provider outage has been resolved. We are monitoring services.
This incident has been resolved.
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Wednesday February 18th, 2026 8:00 PM – 9:00 PM MST. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause. To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.
We will be undergoing scheduled maintenance during this time.
We will be undergoing scheduled maintenance during this time.
The scheduled maintenance has been completed and we are monitoring the services
The scheduled maintenance has been completed
Due to an issue with a third party vendor, analytics features may be temporarily interrupted.
We are working closely with the vendor to provide updates and restore functionality.
The provider has identified and resolved the issue. We are continuing to monitor performance.
All analytics features are functioning properly and the incident has been resolved.
We are currently experiencing service degradation affecting the Applicant Search functionality. Our engineering team is actively investigating the issue and working to restore full performance as quickly as possible. We will provide further updates as more information becomes available.
The root cause of the service degradation affecting Applicant Search has been identified. We are currently implementing mitigation steps to restore normal performance. Users may continue to experience intermittent issues while we implement the fix. We will provide another update once the system has fully stabilized.
The issue affecting the Applicant Search functionality has been resolved. All systems are operating normally at this time. We will continue to monitor performance to ensure ongoing stability.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue causing analytics data to not refresh as expected. During this time, analytics data may appear stale. Our team is actively working to identify the root cause and restore normal updates. We will share additional updates as they become available.
We have identified the issue impacting data refreshes and are actively working with a vendor to resolve it. We will provide another update as more information becomes available.
This incident has been resolved.
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-2 region on Sunday, December 14th 2025 from 8am UTC to 10am UTC. During this time, the Fountain platform will be briefly inaccessible.We apologize for any inconvenience.
We will be undergoing scheduled maintenance during this time
The scheduled maintenance has been completed and we are monitoring the services
The scheduled maintenance has been completed
The scheduled maintenance has been completed
We are currently observing issues accessing the I-9 and W-4 Centers. This appears to be caused by an upstream service disruption with our provider, Cloudflare.Our team is actively monitoring the situation and will provide updates as soon as they become available. We apologize for any inconvenience.
This incident has been resolved.
We are investigating this issue and coordinating with Everify to come to a resolution.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an outage affecting the Worker Experience (WX) production environment. Some services are delayed or unresponsive. The root cause has been identified, and our team is working on implementing a fix. We will provide updates as the situation progresses.
The Worker Experience (WX) production environment is now operational, though some services may continue to experience performance degradation. The team has implemented mitigation steps and is monitoring the situation closely. We’ll provide another update once full performance is restored.
The issue affecting the Worker Experience (WX) production environment has been mitigated. All services are now operating normally, and performance has returned to expected levels. We will continue to monitor the environment to ensure stability.
Amazon Web Services (AWS), our primary cloud-infrastructure provider, experienced a major disruption impacting multiple services worldwide. While AWS’s official report references “increased error rates and latencies for multiple services in the US-EAST-1 region,” independent sources confirm that this event has caused global outages across numerous digital platforms, including Amazon, Snapchat, United Airlines, Canva, Verizon, Perplexity, Lyft, Hulu and many others. You can follow AWS’s official status updates here: https://health.aws.amazon.com/health/status Impact on our services: - Some features relying on AWS infrastructure may experience temporary latency or degraded performance. - All core data and account information remain fully secure. - We are closely monitoring performance and rerouting workloads where necessary.
In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime across our network in the us-east-1 region on Saturday, October 04th 2025 from 9:00AM UTC to 11:00AM UTC. During this window, Fountain platform on web.fountain.com will be briefly inaccessible. We apologize for any inconvenience this may cause.
We will be undergoing scheduled maintenance during this time.
The scheduled maintenance has been completed and we are monitoring the services
The scheduled maintenance has been completed
E-Verify is currently unavailable as a result of the U.S. federal government shutdown. This may impact customers using Fountain’s I-9 product. For full details and guidance, please see our blog post: https://www.fountain.com/posts/government-shutdown-e-verify-unavailable-i9-compliance
E-Verify services have begun to recover, and functionality is gradually being restored. Our team is continuing to monitor performance and stability before confirming full resolution.
This incident has been resolved.