Fountain had 37 outages in the last 2 years totaling 45h 59m of downtime — averaging 1.5 incidents per month.
There were 37 Fountain outages since March 22, 2025 totaling 45h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are seeing delays in processing new data for our Analytics and Warehouse Connections due to an outage from one of our vendors. We'll update this page as the situation evolves.
Issue has been fixed and we are monitoring now.
Incident has been resolved
We’re currently experiencing a site-wide issue affecting all Hire users. Our engineering team is actively investigating the cause and working to restore full functionality as quickly as possible.
Issue has been identified.
The issue has been fixed, and all services are now operational. Our team is closely monitoring the systems to ensure stability. If you are still experiencing issues, please do a hard refresh of your browser or clear cache to load the latest updates.
This incident has been resolved.
Partial outage - Intermittent page load issue when signing into Hire Go (Sign in page load).
Partial outage - Intermittent page load issue when signing into Hire Go (Sign in page load) due to 3rd party Auth provider outage.
The 3rd party Auth provider outage has been resolved. We are monitoring services.
Our services are now fully operational. We will continue to monitor closely, but no further impact is expected.
Our services are now fully operational.
AWS and Cloudflare are currently experiencing an outage or partial outage, and it is impacting all our systems. We are monitoring the situation, and will update when we are fully operational.
We are continuing to investigate this issue.
We have identified that this issue is due to a vendor outage affecting AWS and Cloudflare. This is impacting all our systems. We are closely monitoring the situation and will provide updates as our vendors release more information or when services are fully restored.
The vendor-related outage impacting AWS and Cloudflare has been resolved. Our systems are now fully operational, and we have confirmed stability across all services. We will continue to monitor closely, but no further impact is expected. Thank you for your patience during this incident.
We've identified the cause of the problem, we're working on a fix.
The issue has been identified and a fix is being implemented.
The fix has been implemented and the portal is now operating normally. We have confirmed that the issue has been fully resolved and all services are functioning as expected.
We are currently experiencing significant slowness, and in some cases, a possible outage affecting users in the US1 region. This may result in slow page loads, delays in processing, or temporary unavailability of certain services. Our engineering team is actively investigating the root cause and working to restore normal performance as quickly as possible. We will provide additional updates as soon as we have more information.
The issue causing slowness and intermittent outages in the US1 region has been identified and resolved. Service performance has returned to normal, and all affected systems are operating as expected. We will continue to monitor the region closely to ensure stability. Thank you for your patience while we worked to restore service.
We are experiencing errors when applicants are attempting to apply. We are investigating a root cause and restoring functionality as soon as possible.
We have identified the issue affecting applicant submissions and are actively working to restore full functionality. We’ll provide another update as soon as we have more information. Thank you for your patience.
The issue affecting applicant submissions has been resolved. All services are now fully operational. Thank you for your patience and understanding while we worked to restore functionality.
We are currently experiencing a widespread outage affecting our Dropbox Sign integration. This issue is impacting document signing functionality for many users. We are actively investigating to confirm the root cause of this issue. We will provide updates here as soon as we have more information. Thank you for your patience.
All systems are operating normally. The issue has been fully resolved and all services are functioning as expected. We will continue to monitor to ensure stability. Thank you for your patience.
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Monday July 14, 2025 8:00 PM – 8:30 PM MST. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause. To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.
We will be undergoing scheduled maintenance during this time.
The scheduled maintenance has been completed and we are monitoring the services
The scheduled maintenance has been completed
Fountain is currently investigating intermittent availability issues. Google Cloud and Cloudflare are both currently experiencing issues right now that are impacting some of our features including Analytics and i9.
The earlier issue affecting intermittent availability of some features, including Analytics and i9, has been resolved. The incident was related to broader disruptions from Google Cloud and Cloudflare, both of which have now stabilized. Our systems are operating normally again. Thank you for your patience, and we’ll continue to monitor to ensure full stability.
In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime on Amazon EU (application.fountain.com) environment on Thursday, 10th April 2025 from 07:00 pm UTC to 11:00 pm UTC. During this window, Fountain platform (application.fountain.com) will be inaccessible. We apologize for any inconvenience this may cause.
The scheduled maintenance has been completed and we are monitoring the service
The scheduled maintenance has been completed
In order to better serve our customers, we will be performing internal maintenance to improve our infrastructure which will result in downtime across our network on 22 March 2025 from 05:00 am UTC to 07:00 am UTC. During this time Fountain will still be accessible, but functionality relating to partner integrations will be inoperable for some time. We apologize for any inconvenience.
We will be undergoing scheduled maintenance during this time.
The scheduled maintenance has been completed and we are monitoring the services
The scheduled maintenance has been completed