Fountain Outage History
Fountain degraded View live status →Pingoru has recorded 64 incidents for Fountain: 60 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 11 | 33 of 744 (4%) |
| June 2026 | 10 | 17 of 720 (2%) |
| July 2026 | 8 | 339 of 744 (46%) |
| August 2026 | 2 | 2 of 744 (0%) |
| September 2026 | 5 | 6 of 720 (1%) |
| October 2026 | 1 | 1 of 589 (0%) |
Incidents, newest first
Notice May 30, 2026 Planned Maintenance – Fountain Hire 23m
Started May 30, 2026, 06:00 AM UTC· resolved May 30, 2026, 06:24 AM UTC
- investigating May 30, 2026, 06:00 AM UTC
To support the continued reliability and scalability of our infrastructure, we will be conducting scheduled internal maintenance on May 30th, 2026 from 6:00 AM to 8:00 AM UTC. During this maintenance window, the Fountain Hire platform will experience varying levels of availability. For a subset of customers, the platform may be temporarily inaccessible. For others, the platform will remain partially accessible; however, certain functionality may be unavailable, including: Sourcing capabilities Partner integrations Messaging Recruiter login. We appreciate your patience and understanding as we work to enhance system performance and stability.
- identified May 30, 2026, 06:00 AM UTC
We will be undergoing scheduled maintenance during this time
- monitoring May 30, 2026, 06:16 AM UTC
planned maintenance is completed, we are monitoring the infrastructure.
- resolved May 30, 2026, 06:24 AM UTC
This incident has been resolved.
Notice May 30, 2026 Planned downtime - Fountain application on amazon-eu-dsp and ceracare 17m
Started May 30, 2026, 01:00 AM UTC· resolved May 30, 2026, 01:17 AM UTC
- investigating May 30, 2026, 01:00 AM UTC
In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime on Amazon EU (application.fountain.com) and ceracare ( ceracare.fountain.com ) environment on Saturday, 30th May 2026 from 01:00 am UTC to 03:00 am UTC. During this window, hire Fountain platform will be inaccessible for a few minutes. We apologize for any inconvenience this may cause.
- identified May 30, 2026, 01:00 AM UTC
We will be undergoing scheduled maintenance during this time.
- monitoring May 30, 2026, 01:16 AM UTC
The scheduled maintenance has been completed and we are monitoring.
- resolved May 30, 2026, 01:17 AM UTC
The scheduled maintenance has been completed.
Notice May 19, 2026 Slowness with Hire 1h 57m
Started May 19, 2026, 07:09 PM UTC· resolved May 19, 2026, 09:06 PM UTC
- identified May 19, 2026, 07:09 PM UTC
We have identified an issue with the release in Hire that is causing some slowness for some tenants.
- monitoring May 19, 2026, 07:16 PM UTC
Normal performance should be restoring
- identified May 19, 2026, 08:02 PM UTC
We are seeing a secondary impact on app.fountain.com, app.us-2.fountain.com and app.us-4.fountain.com. We are continuing to investigate.
- monitoring May 19, 2026, 08:28 PM UTC
A fix has been implemented. Message Center should now be accessible again. We will continue to monitor.
- resolved May 19, 2026, 09:06 PM UTC
This incident has been resolved.
Major May 18, 2026 Issues logging in to us-2 21m
Started May 18, 2026, 03:06 PM UTC· resolved May 18, 2026, 03:28 PM UTC
- investigating May 18, 2026, 03:06 PM UTC
We are investigating an issue affecting a subset of users when navigating to us-2.fountain.com that returns an error code and does not proceed to the Fountain application.
- monitoring May 18, 2026, 03:15 PM UTC
A fix has been implemented and we are monitoring the results
- resolved May 18, 2026, 03:28 PM UTC
This incident has been resolved.
Major May 12, 2026 Cue agent service disruption 19m FountainAI
Started May 12, 2026, 07:44 PM UTC· resolved May 12, 2026, 08:04 PM UTC
- identified May 12, 2026, 07:44 PM UTC
Some Cue services may be slow or unavailable due to 3rd-party service disruption.
- resolved May 12, 2026, 08:04 PM UTC
This incident has been resolved.
Minor May 5, 2026 Delays in automations and segment assignation 1h 24m Background Processing
Started May 05, 2026, 08:30 PM UTC· resolved May 05, 2026, 09:54 PM UTC
- investigating May 05, 2026, 09:00 PM UTC
We are currently investigating an issue with our Automations feature, as well as worker segment assignation.
- monitoring May 05, 2026, 09:01 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 05, 2026, 09:01 PM UTC
We are continuing to monitor for any further issues.
- resolved May 05, 2026, 09:54 PM UTC
This incident has been resolved.
Notice May 4, 2026 Login Issues 1d 3h
Started May 04, 2026, 06:03 PM UTC· resolved May 05, 2026, 09:04 PM UTC
- identified May 04, 2026, 06:03 PM UTC
A subset of users have been experiencing failed login errors when attempting logins into the Fountain Platform. We have identified an issue with a 3rd party verification platform and are working toward a resolution.
- monitoring May 04, 2026, 09:09 PM UTC
A fix has been implemented and we are monitoring logins.
- resolved May 05, 2026, 09:04 PM UTC
This incident has been resolved.
Minor March 25, 2026 Stale Analytics Data 3h 46m Warehouse Connections, Analytics
Started Mar 25, 2026, 02:42 AM UTC· resolved Mar 25, 2026, 06:29 AM UTC
- identified Mar 25, 2026, 02:42 AM UTC
We are currently investigating an issue with stale data for some of our analytics data.
- identified Mar 25, 2026, 03:05 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 25, 2026, 04:02 AM UTC
A fix is in place and we are now seeing recovery of analytics. Warehouse connections are recovered. We'll continue to monitor until full recovery.
- resolved Mar 25, 2026, 06:29 AM UTC
This incident has been resolved.
Notice March 10, 2026 AI Recruiter Configuration Issue 22m
Started Mar 10, 2026, 08:46 PM UTC· resolved Mar 10, 2026, 09:08 PM UTC
- investigating Mar 10, 2026, 08:46 PM UTC
We are currently investigating an issue affecting the AI Recruiter configuration experience. Some users may have difficulty accessing or updating AI interview settings.
- resolved Mar 10, 2026, 09:08 PM UTC
The issue affecting the AI Recruiter configuration experience has been resolved. Users should now be able to access and update AI interview settings normally. Our team will continue to monitor the system to ensure stability.
Minor March 6, 2026 Analytics Performance Degradation 1h 14m Analytics
Started Mar 06, 2026, 03:35 PM UTC· resolved Mar 06, 2026, 04:49 PM UTC
- investigating Mar 06, 2026, 03:35 PM UTC
We are currently investigating intermittent performance degradation affecting analytics features. Users may experience slow loading times, delayed data updates, or temporary interruptions when using analytics. Our team is actively working to identify the root cause and restore normal performance as quickly as possible.
- resolved Mar 06, 2026, 04:49 PM UTC
Analytics performance has returned to normal and all functionality is operating as expected. We will continue to monitor the system to ensure stability.
Major February 23, 2026 Service Disruption – US-East-2 Region 18m API, Dashboard
Started Feb 23, 2026, 04:49 PM UTC· resolved Feb 23, 2026, 05:08 PM UTC
- identified Feb 23, 2026, 04:49 PM UTC
We are currently investigating a service disruption impacting workloads hosted in the US-East-2 region. Our engineering team has identified an issue affecting infrastructure in this region, and services may be unavailable or degraded. We are actively working to restore service
- resolved Feb 23, 2026, 05:08 PM UTC
Service in the US-East-2 region has been fully restored. All systems are operating normally. Thank you for your patience.
Notice February 22, 2026 Planned downtime - Fountain application in us-east-1 (us-4.fountain.com) 1h 21m
Started Feb 22, 2026, 08:59 AM UTC· resolved Feb 22, 2026, 10:20 AM UTC
- investigating Feb 22, 2026, 08:59 AM UTC
In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime across our network in the us-east-1 region on Sunday, February 22nd 2026 from 9:00AM UTC to 11:00AM UTC. During this window, hire Fountain platform on us-4.fountain.com will be briefly inaccessible. We apologize for any inconvenience this may cause.
- identified Feb 22, 2026, 09:02 AM UTC
We will be undergoing scheduled maintenance during this time.
- monitoring Feb 22, 2026, 10:08 AM UTC
The scheduled maintenance has been completed and we are monitoring the services
- resolved Feb 22, 2026, 10:20 AM UTC
The scheduled maintenance has been completed
Notice February 22, 2026 Planned downtime - Fountain hire application in us-east-2 (us-2.fountain.com) 1h 40m
Started Feb 22, 2026, 06:59 AM UTC· resolved Feb 22, 2026, 08:39 AM UTC
- investigating Feb 22, 2026, 06:59 AM UTC
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-2 region on Sunday, February 22, 2026 from 7:00am UTC to 9:00am UTC. During this time, the hire Fountain platform (us-2.fountain.com) will be briefly inaccessible.We apologize for any inconvenience.
- identified Feb 22, 2026, 07:00 AM UTC
We will be undergoing scheduled maintenance during this time
- monitoring Feb 22, 2026, 08:32 AM UTC
The scheduled maintenance has been completed and we are monitoring the services
- resolved Feb 22, 2026, 08:39 AM UTC
The scheduled maintenance has been completed
Major February 21, 2026 Ongoing Service Disruption Following Scheduled Maintenance 1h 28m
Started Feb 21, 2026, 09:48 AM UTC· resolved Feb 21, 2026, 11:17 AM UTC
- investigating Feb 21, 2026, 09:48 AM UTC
Following the scheduled maintenance window, we encountered an unexpected issue during the database upgrade process. As a result, the Fountain Hire platform is currently experiencing service disruption beyond the planned window. The team is actively investigating and working toward resolution.
- identified Feb 21, 2026, 10:16 AM UTC
During the recent database upgrade, we identified an issue affecting Change Data Capture (CDC) processes. While the core application remains operational, certain downstream functionality and integrations may be impacted. The team is actively investigating and working to restore full system functionality.
- resolved Feb 21, 2026, 11:17 AM UTC
The issue affecting Change Data Capture (CDC) processes following the database upgrade has been resolved. All core functionality and downstream systems are now operating normally. We are continuing to monitor system performance to ensure stability. Thank you for your patience.
Notice February 19, 2026 Fountain Hire Go - Ongoing Service Issue 1h 42m Hire Go / Assist
Started Feb 19, 2026, 04:41 PM UTC· resolved Feb 19, 2026, 06:24 PM UTC
- investigating Feb 19, 2026, 04:41 PM UTC
Due to an outage at an underlying core service provider (Clerk, providing authentication), Fountain Hire Go is momentarily unavailable. We are following the situation and will keep this page updated. Clerk status page: https://status.clerk.com/
- investigating Feb 19, 2026, 05:15 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 19, 2026, 06:04 PM UTC
The 3rd party Auth provider outage has been resolved. We are monitoring services.
- resolved Feb 19, 2026, 06:24 PM UTC
This incident has been resolved.
Major February 18, 2026 Intermittent Analytics Feature Issue 2h 1m Analytics
Started Feb 18, 2026, 04:41 PM UTC· resolved Feb 18, 2026, 06:42 PM UTC
- identified Feb 18, 2026, 04:41 PM UTC
Due to an issue with a third party vendor, analytics features may be temporarily interrupted.
- identified Feb 18, 2026, 04:43 PM UTC
We are working closely with the vendor to provide updates and restore functionality.
- monitoring Feb 18, 2026, 05:58 PM UTC
The provider has identified and resolved the issue. We are continuing to monitor performance.
- resolved Feb 18, 2026, 06:42 PM UTC
All analytics features are functioning properly and the incident has been resolved.
Minor February 12, 2026 Service Degradation – Applicant Search 59m Analytics
Started Feb 12, 2026, 09:35 PM UTC· resolved Feb 12, 2026, 10:34 PM UTC
- investigating Feb 12, 2026, 09:35 PM UTC
We are currently experiencing service degradation affecting the Applicant Search functionality. Our engineering team is actively investigating the issue and working to restore full performance as quickly as possible. We will provide further updates as more information becomes available.
- identified Feb 12, 2026, 09:52 PM UTC
The root cause of the service degradation affecting Applicant Search has been identified. We are currently implementing mitigation steps to restore normal performance. Users may continue to experience intermittent issues while we implement the fix. We will provide another update once the system has fully stabilized.
- resolved Feb 12, 2026, 10:34 PM UTC
The issue affecting the Applicant Search functionality has been resolved. All systems are operating normally at this time. We will continue to monitor performance to ensure ongoing stability.
Major January 26, 2026 Worker Experience services are currently partially unreachable 54m Worker Experience Platform
Started Jan 26, 2026, 01:10 PM UTC· resolved Jan 26, 2026, 02:04 PM UTC
- investigating Jan 26, 2026, 01:10 PM UTC
We are currently investigating this issue.
- monitoring Jan 26, 2026, 01:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 26, 2026, 02:04 PM UTC
This incident has been resolved.
Minor December 16, 2025 Analytics Data Refresh Delayed 19h 8m Analytics
Started Dec 16, 2025, 04:55 PM UTC· resolved Dec 17, 2025, 12:04 PM UTC
- investigating Dec 16, 2025, 04:55 PM UTC
We are currently investigating an issue causing analytics data to not refresh as expected. During this time, analytics data may appear stale. Our team is actively working to identify the root cause and restore normal updates. We will share additional updates as they become available.
- identified Dec 16, 2025, 11:03 PM UTC
We have identified the issue impacting data refreshes and are actively working with a vendor to resolve it. We will provide another update as more information becomes available.
- resolved Dec 17, 2025, 12:04 PM UTC
This incident has been resolved.
Notice December 14, 2025 Planned downtime - Fountain application in us-east-2 (us-2.fountain.com) 38m API, Dashboard, Analytics, AWS us-east-2 region and 2 more
Started Dec 14, 2025, 08:00 AM UTC· resolved Dec 14, 2025, 08:38 AM UTC
- investigating Dec 14, 2025, 08:00 AM UTC
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-2 region on Sunday, December 14th 2025 from 8am UTC to 10am UTC. During this time, the Fountain platform will be briefly inaccessible.We apologize for any inconvenience.
- identified Dec 14, 2025, 08:00 AM UTC
We will be undergoing scheduled maintenance during this time
- monitoring Dec 14, 2025, 08:20 AM UTC
The scheduled maintenance has been completed and we are monitoring the services
- monitoring Dec 14, 2025, 08:37 AM UTC
The scheduled maintenance has been completed
- resolved Dec 14, 2025, 08:38 AM UTC
The scheduled maintenance has been completed
Notice December 5, 2025 Service Degradation: I-9 & W-4 Center Availability 4m Worker Experience Platform
Started Dec 05, 2025, 09:13 AM UTC· resolved Dec 05, 2025, 09:18 AM UTC
- monitoring Dec 05, 2025, 09:13 AM UTC
We are currently observing issues accessing the I-9 and W-4 Centers. This appears to be caused by an upstream service disruption with our provider, Cloudflare.Our team is actively monitoring the situation and will provide updates as soon as they become available. We apologize for any inconvenience.
- resolved Dec 05, 2025, 09:18 AM UTC
This incident has been resolved.
Minor November 20, 2025 E-Verify Intermittent Availability 4d 12h Everify
Started Nov 20, 2025, 03:31 AM UTC· resolved Nov 24, 2025, 04:27 PM UTC
- investigating Nov 20, 2025, 03:31 AM UTC
We are investigating this issue and coordinating with Everify to come to a resolution.
- monitoring Nov 20, 2025, 04:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 24, 2025, 04:27 PM UTC
This incident has been resolved.
Major November 18, 2025 Cloudflare Outage Impact 5h 36m API, Cloudflare Cloudflare Authoritative DNS, FountainAI, Hire Go / Assist and 7 more
Started Nov 18, 2025, 11:56 AM UTC· resolved Nov 18, 2025, 05:33 PM UTC
- investigating Nov 18, 2025, 11:56 AM UTC
We are currently experiencing an intermittent outage caused by a widespread Cloudflare issue. Some customers may see errors or have trouble accessing parts of the platform.
- investigating Nov 18, 2025, 11:58 AM UTC
We are continuing to investigate this issue.
- monitoring Nov 18, 2025, 12:22 PM UTC
All services are currently operational. We’re continuing to monitor to ensure everything remains stable before fully closing the incident.
- identified Nov 18, 2025, 12:28 PM UTC
We’re seeing intermittent outages again following the earlier recovery. Our team is investigating and monitoring closely.
- identified Nov 18, 2025, 01:38 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 18, 2025, 01:39 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 18, 2025, 01:43 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 18, 2025, 01:49 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 18, 2025, 02:46 PM UTC
All services are currently operational. We’re continuing to monitor to ensure everything remains stable before fully closing the incident.
- monitoring Nov 18, 2025, 02:56 PM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 18, 2025, 02:57 PM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 18, 2025, 03:19 PM UTC
All services are currently operational. We’re continuing to monitor to ensure everything remains stable before fully closing the incident.
- monitoring Nov 18, 2025, 05:18 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 18, 2025, 05:33 PM UTC
Our services have remained stable with no further impact. We will continue to keep an eye on things, but this incident is now considered resolved.
Major October 29, 2025 Worker Experience Production Outage 30m Worker Experience Platform
Started Oct 29, 2025, 08:44 PM UTC· resolved Oct 29, 2025, 09:15 PM UTC
- identified Oct 29, 2025, 08:44 PM UTC
We are currently investigating an outage affecting the Worker Experience (WX) production environment. Some services are delayed or unresponsive. The root cause has been identified, and our team is working on implementing a fix. We will provide updates as the situation progresses.
- monitoring Oct 29, 2025, 09:10 PM UTC
The Worker Experience (WX) production environment is now operational, though some services may continue to experience performance degradation. The team has implemented mitigation steps and is monitoring the situation closely. We’ll provide another update once full performance is restored.
- resolved Oct 29, 2025, 09:15 PM UTC
The issue affecting the Worker Experience (WX) production environment has been mitigated. All services are now operating normally, and performance has returned to expected levels. We will continue to monitor the environment to ensure stability.
Notice October 20, 2025 Global AWS outage 15h 21m API, FountainAI, Worker Experience Platform, Dashboard and 4 more
Started Oct 20, 2025, 07:37 AM UTC· resolved Oct 20, 2025, 10:58 PM UTC
- monitoring Oct 20, 2025, 04:37 PM UTC
Amazon Web Services (AWS), our primary cloud-infrastructure provider, experienced a major disruption impacting multiple services worldwide. While AWS’s official report references “increased error rates and latencies for multiple services in the US-EAST-1 region,” independent sources confirm that this event has caused global outages across numerous digital platforms, including Amazon, Snapchat, United Airlines, Canva, Verizon, Perplexity, Lyft, Hulu and many others. You can follow AWS’s official status updates here: https://health.aws.amazon.com/health/status Impact on our services: - Some features relying on AWS infrastructure may experience temporary latency or degraded performance. - All core data and account information remain fully secure. - We are closely monitoring performance and rerouting workloads where necessary.
- monitoring Oct 20, 2025, 04:41 PM UTC
We are continuing to monitor the situation in close connection with our AWS partners. Some services, including Analytics and Warehouse Connections continue to show signs of degraded performance or delayed reporting. We will update this page when we have more details to share about the situation.
- resolved Oct 20, 2025, 10:58 PM UTC
This incident has been resolved.