Fountain incident

Cloudflare Outage Impact

Major Resolved View vendor source →

Fountain experienced a major incident on November 18, 2025 affecting API and Cloudflare Cloudflare Authoritative DNS and 1 more component, lasting 5h 36m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 11:56 AM UTC
Resolved
Nov 18, 2025, 05:33 PM UTC
Duration
5h 36m
Detected by Pingoru
Nov 18, 2025, 11:56 AM UTC

Affected components

APICloudflare Cloudflare Authoritative DNSFountainAIHire Go / AssistWorker Experience PlatformDashboardAnalyticsWebhooksBackground ProcessingCheckr

Update timeline

  1. investigating Nov 18, 2025, 11:56 AM UTC

    We are currently experiencing an intermittent outage caused by a widespread Cloudflare issue. Some customers may see errors or have trouble accessing parts of the platform.

  2. investigating Nov 18, 2025, 11:58 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 18, 2025, 12:22 PM UTC

    All services are currently operational. We’re continuing to monitor to ensure everything remains stable before fully closing the incident.

  4. identified Nov 18, 2025, 12:28 PM UTC

    We’re seeing intermittent outages again following the earlier recovery. Our team is investigating and monitoring closely.

  5. identified Nov 18, 2025, 01:38 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Nov 18, 2025, 01:39 PM UTC

    We are continuing to work on a fix for this issue.

  7. identified Nov 18, 2025, 01:43 PM UTC

    We are continuing to work on a fix for this issue.

  8. identified Nov 18, 2025, 01:49 PM UTC

    We are continuing to work on a fix for this issue.

  9. monitoring Nov 18, 2025, 02:46 PM UTC

    All services are currently operational. We’re continuing to monitor to ensure everything remains stable before fully closing the incident.

  10. monitoring Nov 18, 2025, 02:56 PM UTC

    We are continuing to monitor for any further issues.

  11. monitoring Nov 18, 2025, 02:57 PM UTC

    We are continuing to monitor for any further issues.

  12. monitoring Nov 18, 2025, 03:19 PM UTC

    All services are currently operational. We’re continuing to monitor to ensure everything remains stable before fully closing the incident.

  13. monitoring Nov 18, 2025, 05:18 PM UTC

    We are continuing to monitor for any further issues.

  14. resolved Nov 18, 2025, 05:33 PM UTC

    Our services have remained stable with no further impact. We will continue to keep an eye on things, but this incident is now considered resolved.