Fountain experienced a major incident on October 20, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 20, 2025, 09:56 AM UTC
Amazon Web Services (AWS), our primary cloud-infrastructure provider, experienced a major disruption impacting multiple services worldwide. While AWS’s official report references “increased error rates and latencies for multiple services in the US-EAST-1 region,” independent sources confirm that this event has caused global outages across numerous digital platforms, including Amazon, Snapchat, United Airlines, Canva, Verizon, Perplexity, Lyft, Hulu and many others. You can follow AWS’s official status updates here: https://health.aws.amazon.com/health/status Impact on our services: - Some features relying on AWS infrastructure may experience temporary latency or degraded performance. - All core data and account information remain fully secure. - We are closely monitoring performance and rerouting workloads where necessary.