Fountain incident

Worker Experience Production Outage

Resolved after 30 minutes, affecting Worker Experience Platform, on October 29, 2025.

resolved Oct 29, 2025, 09:15 PM UTC

The issue affecting the Worker Experience (WX) production environment has been mitigated. All services are now operating normally, and performance has returned to expected levels. We will continue to monitor the environment to ensure stability.

Started
Oct 29, 2025, 08:44 PM UTC
Resolved
Oct 29, 2025, 09:15 PM UTC
Duration
30m
Detected by Pingoru
Oct 29, 2025, 08:44 PM UTC

Affected components

Worker Experience Platform

Update timeline

  1. identified Oct 29, 2025, 08:44 PM UTC

    We are currently investigating an outage affecting the Worker Experience (WX) production environment. Some services are delayed or unresponsive. The root cause has been identified, and our team is working on implementing a fix. We will provide updates as the situation progresses.

  2. monitoring Oct 29, 2025, 09:10 PM UTC

    The Worker Experience (WX) production environment is now operational, though some services may continue to experience performance degradation. The team has implemented mitigation steps and is monitoring the situation closely. We’ll provide another update once full performance is restored.

  3. resolved Oct 29, 2025, 09:15 PM UTC

    The issue affecting the Worker Experience (WX) production environment has been mitigated. All services are now operating normally, and performance has returned to expected levels. We will continue to monitor the environment to ensure stability.

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