Factorial HR Outage History
Factorial HR is up right nowPingoru has recorded 50 incidents for Factorial HR: 10 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 6 of 720 (1%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 528 (0%) |
Incidents, newest first
Minor June 1, 2026 Degraded performance 6h API & backend, Factorial website
Started Jun 01, 2026, 08:13 AM UTC· resolved Jun 01, 2026, 02:14 PM UTC
- identified Jun 01, 2026, 08:13 AM UTC
We are currently experiencing increased latency across some of our services. Our engineering team has identified the root cause as a background processing slowdown and is actively working on a fix to restore normal performance. We apologize for the inconvenience and will provide another update as soon as we have more information.
- monitoring Jun 01, 2026, 01:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 01, 2026, 02:14 PM UTC
This incident has been resolved.
Minor February 26, 2026 Issue refreshing advanced reports 4h 7m Factorial website
Started Feb 26, 2026, 09:04 AM UTC· resolved Feb 26, 2026, 01:12 PM UTC
- identified Feb 26, 2026, 09:04 AM UTC
We are currently experiencing an issue affecting the Advanced Reports module, causing delays in data refresh and, in some cases, preventing reports from loading. Our team is currently applying actions to mitigate the issue.
- identified Feb 26, 2026, 09:05 AM UTC
We are currently experiencing an issue affecting the Advanced Reports module, causing delays in data refresh and, in some cases, preventing reports from loading. Our team is currently applying actions to mitigate the issue.
- resolved Feb 26, 2026, 01:12 PM UTC
This incident has been resolved.
Minor February 23, 2026 Degraded service performance 1d 12h API & backend, Factorial website
Started Feb 23, 2026, 10:47 AM UTC· resolved Feb 24, 2026, 11:33 PM UTC
- investigating Feb 23, 2026, 10:47 AM UTC
We are experiencing a performance degradation across the platform, which may result in occasional errors for some users.
- monitoring Feb 23, 2026, 11:21 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 24, 2026, 11:33 PM UTC
This incident has been resolved.
Critical February 13, 2026 Login service outage 6m API & backend, Authentication system
Started Feb 13, 2026, 05:37 PM UTC· resolved Feb 13, 2026, 05:44 PM UTC
- investigating Feb 13, 2026, 05:37 PM UTC
We are currently investigating an authentication issue affecting Factorial login services. Our engineering team is actively working on a resolution, and we will provide further updates shortly.
- identified Feb 13, 2026, 05:42 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 13, 2026, 05:44 PM UTC
Service has been restored. We have reverted a recent deployment that caused the login issues, and users should now be able to access Factorial without interruption. Thank you for your patience.
Major January 1, 2026 Demo environment unavailable 3d 4h eu2.demo.factorial.dev
Started Jan 01, 2026, 11:42 AM UTC· resolved Jan 04, 2026, 04:00 PM UTC
- investigating Jan 01, 2026, 11:42 AM UTC
We are currently investigating an issue affecting demos at https://eu2.demo.factorial.dev/. Due to the complexity of the underlying cause, service restoration may be delayed until Monday, Jan 5th. We are working to resolve this as quickly as possible and will provide our next update by Friday, Jan 2nd.
- identified Jan 01, 2026, 12:07 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 02, 2026, 09:36 AM UTC
The fix is being applied, but it might still take several hours. We expect the environment to be fully available again on Monday 5th January.
- resolved Jan 04, 2026, 04:00 PM UTC
This incident has been resolved.
Critical December 5, 2025 Full service is unavailable: 3rd party provider issue 18m API & backend, Authentication system, eu2.demo.factorial.dev, Factorial website and 3 more
Started Dec 05, 2025, 09:04 AM UTC· resolved Dec 05, 2025, 09:23 AM UTC
- investigating Dec 05, 2025, 09:04 AM UTC
Our webpage and application is experiencing a service outage, due to a technical issue with an infrastructure provider we rely on (CloudFlare). Other web services you use might also be affected. We will contact our provider and keep offering updates during the next minutes.
- monitoring Dec 05, 2025, 09:18 AM UTC
Our infrastructure provider has implemented a fix and Factorial is now fully available again. We keep monitoring the situation to confirm all our users are able to access the website. Thank you for the patience.
- resolved Dec 05, 2025, 09:23 AM UTC
This incident has been resolved.
Minor November 12, 2025 Higher error rates originating in a cache instance 23m API & backend, Factorial website
Started Nov 12, 2025, 04:15 PM UTC· resolved Nov 12, 2025, 04:39 PM UTC
- monitoring Nov 12, 2025, 04:15 PM UTC
We are seeing application and delayed background processing due to connectivity errors to a cache instance. We have already replaced the former instance with a new one, and metrics have improved, but we are seeing a remanent of errors that we are investigating.
- resolved Nov 12, 2025, 04:39 PM UTC
The issue has been resolved. We have restarted the application instances that were causing errors, and the new cache servers are being used. We will keep monitoring the situation. We apologize for the inconvenience, although we estimate the impact to have been minor.
Minor October 2, 2025 Short service interruption 2m
Started Oct 02, 2025, 10:21 AM UTC· resolved Oct 02, 2025, 10:23 AM UTC
- resolved Oct 02, 2025, 02:36 PM UTC
We had a brief 2-minute interruption (10:21-10:23 UTC) that impacted system performance. Our team has identified the issue and is actively working to prevent recurrence.
Minor September 23, 2025 Performance issue 38m Factorial website
Started Sep 23, 2025, 07:24 AM UTC· resolved Sep 23, 2025, 08:03 AM UTC
- identified Sep 23, 2025, 07:24 AM UTC
Our monitoring systems have detected a degradation in the application performance - some pages might take longer to render or even time out. We have identified the faulty component and are investigating a possible fix.
- identified Sep 23, 2025, 07:29 AM UTC
The fix has been identified and is being deployed.
- monitoring Sep 23, 2025, 07:54 AM UTC
The fix has been deployed and we are seeing better performance metrics across the application.
- resolved Sep 23, 2025, 08:03 AM UTC
The problem has been resolved. We apologize for the inconvenience this may have caused and hope you have a great day ahead!
Notice June 16, 2025 Scheduled Job Disruption 20h 51m Factorial website
Started Jun 16, 2025, 04:41 PM UTC· resolved Jun 17, 2025, 01:32 PM UTC
- monitoring Jun 16, 2025, 04:41 PM UTC
We are currently experiencing an unexpected event that has resulted in the loss of some scheduled jobs. We are actively investigating the issue and working to restore normal operations as quickly as possible. We have identified the following impact: - Automatic Breaks: users may notice inconsistent information regarding automatic breaks. - Time Off and Expenses Reports: users may need to retrigger their time off and expenses reports to ensure accurate processing. - Other minor side-effects like missed notifications. We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue. We will provide updates as more information becomes available. Thank you for your patience. Next Update: before 17/06/2025 12:00 CEST
- monitoring Jun 17, 2025, 01:31 PM UTC
Monitoring Update – Issue Resolved We have successfully resolved the issue that caused the disruption to scheduled jobs. All affected systems are now operating normally. What was impacted: Automatic Breaks: Inconsistent data has been addressed. Time Off and Expenses Reports: All processing functions have been restored. We recommend re-triggering any reports from the affected period to ensure accuracy. Notifications: Missed notifications should now be working as expected. We've implemented safeguards to help prevent this type of issue from occurring again. We sincerely apologize for any inconvenience caused and appreciate your patience and understanding during this time. If you continue to experience any issues, please don't hesitate to contact our support team.
- resolved Jun 17, 2025, 01:32 PM UTC
This incident has been resolved.
Critical May 23, 2025 Major outage 3h 59m API & backend, Factorial website, Webpage
Started May 23, 2025, 10:00 PM UTC· resolved May 24, 2025, 02:00 AM UTC
- investigating May 23, 2025, 10:00 PM UTC
We are currently experiencing a major outage affecting the Factorial application and its related services. As a result, the platform is temporarily unavailable. Our engineering team is actively investigating the issue and working to restore services as quickly as possible. We will provide updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience and understanding.
- identified May 23, 2025, 11:54 PM UTC
The issue has been identified, and our Platform team is actively working on implementing a resolution.
- monitoring May 24, 2025, 01:22 AM UTC
All systems are now back online. We're continuing to actively monitor the platform to ensure ongoing stability.
- resolved May 24, 2025, 02:00 AM UTC
All systems are now fully operational. Thank you for your patience, and we apologize for any inconvenience caused.
Notice May 16, 2025 Small amount of errors during a planned test operation 20m
Started May 16, 2025, 04:30 AM UTC· resolved May 16, 2025, 04:50 AM UTC
- resolved May 16, 2025, 05:30 AM UTC
Today between 04:39 and 04:50 UTC there was an incident that resulted in a temporary increase in error rates. This happened during a planned test operation. Our team has promptly identified and resolved the issue, and is investigating the root cause to ensure it is not repeteated in upcoming tests. We appreciate your understanding.
Major April 24, 2025 Degraded latency and increased error rates - failing cache system 24m API & backend, Factorial website
Started Apr 24, 2025, 02:03 PM UTC· resolved Apr 24, 2025, 02:28 PM UTC
- investigating Apr 24, 2025, 02:03 PM UTC
We are investigating an issue where one of our cache nodes has become unresponsive, leading to a global performance degradation. We are working on restoring the service as soon as possible.
- resolved Apr 24, 2025, 02:28 PM UTC
We have identified the root of the problem and have deployed fixes to restore the service performance. We apologize for the inconvenience caused.
Notice March 12, 2025 Demo environment temporarily unavailable 12m
Started Mar 12, 2025, 05:52 PM UTC· resolved Mar 12, 2025, 06:04 PM UTC
- resolved Mar 12, 2025, 06:13 PM UTC
We experienced a temporary outage in our demo environment between 17:52 and 18:04 UTC today, following a maintenance operation. During this time, users may have encountered issues accessing the demo environment. Our team identified the root cause of the issue and quickly implemented a fix. The demo system is now fully operational. We are conducting a thorough review of the incident to prevent future occurrences.
Major February 6, 2025 Incorrect avatars displayed –
Started Feb 06, 2025, 11:30 AM UTC· resolved Feb 06, 2025, 11:30 AM UTC
- resolved Feb 07, 2025, 09:23 AM UTC
On February 6, 2025, between 12:20 and 15:09, some components of the Factorial application may have displayed incorrect avatars due to an issue in our last release. The issue was reported at 14:48, and our internal team immediately resolved it. If you’re still experiencing issues, please refresh the page in your browser. If the issue persists you can reach us via your Customer Support Portal.
Critical February 3, 2025 Slower response times and timeouts - advanced reports 1d 4h API & backend, Factorial website
Started Feb 03, 2025, 01:23 PM UTC· resolved Feb 04, 2025, 05:28 PM UTC
- identified Feb 03, 2025, 01:23 PM UTC
Our application is experiencing slower response times than usual. This will be most noticeable at peak hours like 13:00 and 14:00 UTC, when some requests could even timeout and require re-submission. We are currently working on several fixes at both the application and infrastructure layer to restore our usual quality of service. We will update this incident as soon as they are deployed. Apologies for the inconvenience.
- monitoring Feb 03, 2025, 05:23 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Feb 04, 2025, 11:47 AM UTC
This seems an unrelated issue, but we are currently facing a major outage in the application. We are investigating and will update as soon as we have more details on the reason and the estimated time of recovery.
- identified Feb 04, 2025, 11:55 AM UTC
We have identified the source of the issue and we are applying a mitigation to restore service as soon as possible.
- monitoring Feb 04, 2025, 12:05 PM UTC
We have restored the service, although the Reports functionality is currently unavailable.
- resolved Feb 04, 2025, 05:28 PM UTC
The performance issue we started experiencing yesterday has been resolved. Please keep in mind, advanced reports are still unavailable. We will reenable them in the next 24h. Apologies for the inconvenience. Update: Reports have been reenabled on February 5th at 8:15 UTC
Minor January 24, 2025 Unusual web traffic volume altering performance of the app 4h 1m API & backend, Factorial website
Started Jan 24, 2025, 11:41 AM UTC· resolved Jan 24, 2025, 03:43 PM UTC
- investigating Jan 24, 2025, 11:41 AM UTC
As of 11:00 UTC / 12:00 CET, we have observed a significant increase in requests to our application, resulting in performance degradation. We are implementing mitigation measures to restore service quality while we keep investigating the root cause of the issue. We appreciate your patience and will provide further updates as we work to resolve this matter.
- monitoring Jan 24, 2025, 12:37 PM UTC
Our actions have stabilized the system and the application is now performing normally. While the number of requests has greatly reduced, we keep investigating to understand the origin of the spike.
- resolved Jan 24, 2025, 03:43 PM UTC
Traffic levels have been stable and back to the usual levels for a while.
Critical January 18, 2025 Service outage caused by unresponsive database 43m API & backend
Started Jan 18, 2025, 03:29 PM UTC· resolved Jan 18, 2025, 04:12 PM UTC
- investigating Jan 18, 2025, 03:29 PM UTC
We are currently investigating this issue.
- identified Jan 18, 2025, 03:31 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 18, 2025, 04:12 PM UTC
The lock has been cleared and the service has been restored. We will perform a more thorough investigation next week and set up the mechanisms and processes required to prevent this from happening again.
Major January 13, 2025 Sporadic errors using the application 26m API & backend, Factorial website
Started Jan 13, 2025, 08:36 AM UTC· resolved Jan 13, 2025, 09:02 AM UTC
- identified Jan 13, 2025, 08:36 AM UTC
Some users are experiencing sporadic errors loading or moving around different features of the application. We have identified the potential root cause of the issue and have deployed a solution that should solve these errors.
- resolved Jan 13, 2025, 09:02 AM UTC
The fix deployed in the previous hour has resolved the issue. The application should work normally now. We keep investigating why this errors started appearing today and how they relate to a change that was published last Thursday. Apologies for the inconvenience.
Major November 25, 2024 Increased latency, response times a lot higher than usual –
Started Nov 25, 2024, 06:00 AM UTC· resolved Nov 25, 2024, 06:00 AM UTC
- resolved Nov 25, 2024, 07:45 AM UTC
Due to an issue with under-provisioned capacity the Factorial web application experienced highly increased latency resulting in very long loading times from 6:00AM to 7:00AM (UTC). Apologies for the inconvenience. - The Factorial Team
Major November 22, 2024 German domain factorialhr.de unavailable 2d 19h Webpage
Started Nov 22, 2024, 08:21 PM UTC· resolved Nov 25, 2024, 03:32 PM UTC
- identified Nov 22, 2024, 08:21 PM UTC
There is an issue with the German domain name (factorialhr.de). The public website and customer pages using it are currently unreachable. We have identified the problem and are working on a fix. Meanwhile, users can still access the application at https://app.factorialhr.com/ We apologize for the inconvenience caused. Next update: before Monday 25th Nov. 12:00 UTC
- identified Nov 25, 2024, 07:44 AM UTC
The issue is still ongoing, but we expect more information today when the German DNS registry resolves our open request.
- resolved Nov 25, 2024, 03:32 PM UTC
The issue has been resolved, factorialhr.de is now serving again our website.
Notice November 18, 2024 Service outage caused by an unresponsive database – API & backend
Started Nov 18, 2024, 03:57 PM UTC· resolved Nov 18, 2024, 03:57 PM UTC
- resolved Nov 18, 2024, 03:57 PM UTC
We experienced a brief service interruption from 03:30 PM to 03:36 PM (UTC). During this time, our database experienced unresponsiveness, which impacted the availability of our service. To mitigate the issue, our team promptly killed the suspicious process to restore the database functionality instantly. All systems are now operating normally, and we'll apply preventive measures to prevent similar occurrences in the future. We appreciate your understanding and patience as we work through this process.
Major November 15, 2024 Sidebar visibility issue in Factorial web application 45m Factorial website
Started Nov 15, 2024, 10:15 AM UTC· resolved Nov 15, 2024, 11:00 AM UTC
- resolved Nov 15, 2024, 12:20 PM UTC
Since around 11:15 CET, the sidebar in the Factorial app hasn’t been visible, making it unusable. We identified the root cause but chose to quickly reduce the impact by rolling back to a previous version at 12:00 CET. Thanks for your patience, and sorry for the inconvenience! - The Factorial Team
Minor November 8, 2024 Increased latency and error rates 13h 53m API & backend, Factorial website
Started Nov 08, 2024, 07:55 PM UTC· resolved Nov 09, 2024, 09:48 AM UTC
- investigating Nov 08, 2024, 07:55 PM UTC
We are experiencing increased latency and higher error rates since 18:55 UTC. Our team is investigating the origin of the issue. We will provide an update as soon as we have more information.
- investigating Nov 08, 2024, 10:33 PM UTC
We are continuing to investigate this issue.
- identified Nov 09, 2024, 12:57 AM UTC
We have identified the root cause of the issue and are currently working on a fix.
- resolved Nov 09, 2024, 09:48 AM UTC
For now the mitigation is working and the app is working normally. We continue investigating to find a permanent fix. Update: as of 9/11 midday UTC, the root cause has been addressed. We don't expect any further side-effects of this incident. Apologies for the inconvenience, Factorial team
Minor October 23, 2024 Performance regression 3h 26m Factorial website
Started Oct 23, 2024, 08:39 AM UTC· resolved Oct 23, 2024, 12:06 PM UTC
- identified Oct 23, 2024, 08:39 AM UTC
We have been experiencing slow response times, leading to the app being unusable at times. We have identified the root of the issue and are now working on a solution. We expect it to be deployed during the next 2 hours.
- monitoring Oct 23, 2024, 10:57 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 23, 2024, 12:06 PM UTC
This incident has been resolved.