Resolved after 13 hours 53 minutes, affecting API & backend and Factorial website, on November 8, 2024.
For now the mitigation is working and the app is working normally. We continue investigating to find a permanent fix. Update: as of 9/11 midday UTC, the root cause has been addressed. We don't expect any further side-effects of this incident. Apologies for the inconvenience, Factorial team
Affected components
Update timeline
- investigating Nov 08, 2024, 07:55 PM UTC
We are experiencing increased latency and higher error rates since 18:55 UTC. Our team is investigating the origin of the issue. We will provide an update as soon as we have more information.
- investigating Nov 08, 2024, 10:33 PM UTC
We are continuing to investigate this issue.
- identified Nov 09, 2024, 12:57 AM UTC
We have identified the root cause of the issue and are currently working on a fix.
- resolved Nov 09, 2024, 09:48 AM UTC
For now the mitigation is working and the app is working normally. We continue investigating to find a permanent fix. Update: as of 9/11 midday UTC, the root cause has been addressed. We don't expect any further side-effects of this incident. Apologies for the inconvenience, Factorial team
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