Factorial HR incident
Degraded latency and increased error rates - failing cache system
Major Vendor's status page →
Resolved after 24 minutes, affecting API & backend and Factorial website, on April 24, 2025.
We have identified the root of the problem and have deployed fixes to restore the service performance. We apologize for the inconvenience caused.
Affected components
API & backendFactorial website
Update timeline
- investigating Apr 24, 2025, 02:03 PM UTC
We are investigating an issue where one of our cache nodes has become unresponsive, leading to a global performance degradation. We are working on restoring the service as soon as possible.
- resolved Apr 24, 2025, 02:28 PM UTC
We have identified the root of the problem and have deployed fixes to restore the service performance. We apologize for the inconvenience caused.
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