Factorial HR experienced a major incident on January 1, 2026 affecting eu2.demo.factorial.dev, lasting 3d 4h. The incident has been resolved; the full update timeline is below.
Affected components
eu2.demo.factorial.dev
Update timeline
- investigating Jan 01, 2026, 11:42 AM UTC
We are currently investigating an issue affecting demos at https://eu2.demo.factorial.dev/. Due to the complexity of the underlying cause, service restoration may be delayed until Monday, Jan 5th. We are working to resolve this as quickly as possible and will provide our next update by Friday, Jan 2nd.
- identified Jan 01, 2026, 12:07 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 02, 2026, 09:36 AM UTC
The fix is being applied, but it might still take several hours. We expect the environment to be fully available again on Monday 5th January.
- resolved Jan 04, 2026, 04:00 PM UTC
This incident has been resolved.