Factorial HR experienced a critical incident on February 13, 2026 affecting API & backend and Authentication system, lasting 6m. The incident has been resolved; the full update timeline is below.
Affected components
API & backendAuthentication system
Update timeline
- investigating Feb 13, 2026, 05:37 PM UTC
We are currently investigating an authentication issue affecting Factorial login services. Our engineering team is actively working on a resolution, and we will provide further updates shortly.
- identified Feb 13, 2026, 05:42 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 13, 2026, 05:44 PM UTC
Service has been restored. We have reverted a recent deployment that caused the login issues, and users should now be able to access Factorial without interruption. Thank you for your patience.