Factorial HR incident
Service outage caused by unresponsive database
Critical Vendor's status page →
Resolved after 43 minutes, affecting API & backend, on January 18, 2025.
The lock has been cleared and the service has been restored. We will perform a more thorough investigation next week and set up the mechanisms and processes required to prevent this from happening again.
Affected components
API & backend
Update timeline
- investigating Jan 18, 2025, 03:29 PM UTC
We are currently investigating this issue.
- identified Jan 18, 2025, 03:31 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 18, 2025, 04:12 PM UTC
The lock has been cleared and the service has been restored. We will perform a more thorough investigation next week and set up the mechanisms and processes required to prevent this from happening again.
Your product runs on more than Factorial HR
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services