Factorial HR incident
Service outage caused by an unresponsive database
Resolved on November 18, 2024, affecting API & backend.
We experienced a brief service interruption from 03:30 PM to 03:36 PM (UTC). During this time, our database experienced unresponsiveness, which impacted the availability of our service. To mitigate the issue, our team promptly killed the suspicious process to restore the database functionality instantly. All systems are now operating normally, and we'll apply preventive measures to prevent similar occurrences in the future. We appreciate your understanding and patience as we work through this process.
Affected components
Update timeline
- resolved Nov 18, 2024, 03:57 PM UTC
We experienced a brief service interruption from 03:30 PM to 03:36 PM (UTC). During this time, our database experienced unresponsiveness, which impacted the availability of our service. To mitigate the issue, our team promptly killed the suspicious process to restore the database functionality instantly. All systems are now operating normally, and we'll apply preventive measures to prevent similar occurrences in the future. We appreciate your understanding and patience as we work through this process.
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