Factorial HR incident

Full service is unavailable: 3rd party provider issue

Resolved after 18 minutes, affecting API & backend and Authentication system and 1 more, on December 5, 2025.

monitoring Dec 05, 2025, 09:18 AM UTC

Our infrastructure provider has implemented a fix and Factorial is now fully available again. We keep monitoring the situation to confirm all our users are able to access the website. Thank you for the patience.

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Started: Dec 05, 2025, 09:04 AM UTC
Resolved: Dec 05, 2025, 09:23 AM UTC
Duration: 18m
Detected by Pingoru: Dec 05, 2025, 09:04 AM UTC

Affected components

API & backendAuthentication systemeu2.demo.factorial.devFactorial websiteWebpageEdge networkCDN/Cache

Update timeline

investigating Dec 05, 2025, 09:04 AM UTC

Our webpage and application is experiencing a service outage, due to a technical issue with an infrastructure provider we rely on (CloudFlare). Other web services you use might also be affected. We will contact our provider and keep offering updates during the next minutes.
monitoring Dec 05, 2025, 09:18 AM UTC

Our infrastructure provider has implemented a fix and Factorial is now fully available again. We keep monitoring the situation to confirm all our users are able to access the website. Thank you for the patience.
resolved Dec 05, 2025, 09:23 AM UTC

This incident has been resolved.

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