Factorial HR incident

Full service is unavailable: 3rd party provider issue

Critical Resolved View vendor source →

Factorial HR experienced a critical incident on December 5, 2025 affecting API & backend and Authentication system and 1 more component, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 09:04 AM UTC
Resolved
Dec 05, 2025, 09:23 AM UTC
Duration
18m
Detected by Pingoru
Dec 05, 2025, 09:04 AM UTC

Affected components

API & backendAuthentication systemeu2.demo.factorial.devFactorial websiteWebpageEdge networkCDN/Cache

Update timeline

  1. investigating Dec 05, 2025, 09:04 AM UTC

    Our webpage and application is experiencing a service outage, due to a technical issue with an infrastructure provider we rely on (CloudFlare). Other web services you use might also be affected. We will contact our provider and keep offering updates during the next minutes.

  2. monitoring Dec 05, 2025, 09:18 AM UTC

    Our infrastructure provider has implemented a fix and Factorial is now fully available again. We keep monitoring the situation to confirm all our users are able to access the website. Thank you for the patience.

  3. resolved Dec 05, 2025, 09:23 AM UTC

    This incident has been resolved.